Senior ServiceNow SecOps Business Analyst

Müller`s Solutions; Dubai; On-site; AED 260,000 - 460,000; Full time

Job summary

Müller`s Solutions in Dubai seeks a Senior ServiceNow SecOps Business Analyst to drive requirements gathering and process design for ServiceNow Security Operations, including incident response, vulnerability management and related modules. You will partner with security teams, SOC analysts and consultants to translate security processes into effective ServiceNow solutions.

Responsibilities include leading workshops, mapping requirements to SIR/VR, writing user stories and acceptance criteria,

Qualifications

• 6+ years of BA experience, with significant ServiceNow experience.
• Hands-on experience on ServiceNow SecOps (SIR/VR).
• Strong knowledge of incident response, vulnerability management and threat intel.
• Familiarity with NIST, ISO 27001 and MITRE ATT&CK.
• Experience writing user stories and specs in Agile (Jira, ServiceNow Agile).
• Experience with security tools such as Splunk, QRadar, Microsoft Sentinel, Qualys, Tenable, Rapid7 or CrowdStrike.
• Bachelor’s degree in IT, CS or Information Security.

Responsibilities

• Lead requirements workshops with security and IT stakeholders.
• Design future-state SecOps workflows in ServiceNow.
• Write user stories, acceptance criteria and specifications.
• Map requirements to SIR, VR, and Compliance modules.
• Collaborate with technical teams to ensure alignment.
• Define KPIs, SLAs, dashboards and reporting.
• Support UAT, training and change management.
• Manage the backlog and priorities with product owners.
• Act as liaison between business, security and tech teams.

Job description

ummary

We are looking for a Senior ServiceNow SecOps Business Analyst to lead requirements gathering and process design for ServiceNow Security Operations (SecOps). You will work closely with security teams, SOC analysts and technical consultants to turn security processes into effective ServiceNow solutions across Security Incident Response, Vulnerability Response and related modules.

Must Have

Hands-on business analysis experience on ServiceNow Security Operations (SecOps) implementations. Onsite in Dubai.

Responsibilities

• Run workshops with security, SOC and IT stakeholders to gather and document business requirements.
• Analyse current security processes and design future-state workflows in ServiceNow SecOps.
• Write clear user stories, acceptance criteria, process flows and functional specifications.
• Map requirements to ServiceNow SecOps capabilities: Security Incident Response (SIR), Vulnerability Response (VR), Configuration Compliance and Threat Intelligence.
• Work with technical consultants and developers to make sure solutions meet business needs.
• Support integration requirements with security tools (SIEM, vulnerability scanners, EDR).
• Define security KPIs, SLAs, dashboards and reporting requirements.
• Support UAT planning and execution, training and change management.
• Manage the backlog and prioritise requirements with product owners.
• Act as the main link between business, security and technical teams.

Qualifications

• 6+ years of experience as a Business Analyst, including significant experience on ServiceNow.
• Must: Hands-on business analysis experience on ServiceNow SecOps (SIR and/or VR) implementations.
• Strong understanding of security operations processes: incident response, vulnerability management, threat intelligence, SOC workflows.
• Knowledge of security frameworks such as NIST, ISO 27001 and MITRE ATT&CK.
• Experience writing user stories and functional specifications in Agile environments (Jira, ServiceNow Agile).
• Familiarity with security tools such as Splunk, QRadar, Microsoft Sentinel, Qualys, Tenable, Rapid7 or CrowdStrike.
• Excellent communication, workshop facilitation and stakeholder management skills.
• Bachelor’s degree in IT, Computer Science, Information Security or a related field.

Nice to Have

• ServiceNow certifications: CSA, CIS – Security Incident Response, CIS – Vulnerability Response.
• Business analysis certifications (CBAP, CCBA, PMI-PBA).
• Experience in banking, government or other regulated sectors in the UAE/GCC.
• Arabic language skills.