Senior Service Designer: CX & Automated Government Services

ParamInfo; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

ParamInfo in Dubai is seeking an experienced Service Designer to lead a comprehensive review and redesign of 488 services across all business units, ensuring automation, simplification, and a customer-centric approach aligned with Dubai frameworks.

The role focuses on future-state service design, stakeholder validation, and delivering end-to-end journey maps, blueprints, and an implementation roadmap under Zero Bureaucracy directives.

Qualifications

• Expertise in Service Design, CX Enhancement, and Digital Transformation.
• Strong experience in service analysis and customer research (interviews, surveys, workshops).
• Strong experience in customer journey mapping and service blueprinting tools.

Responsibilities

• Assess all existing services and identify inefficiencies.
• Propose streamlined, automated journeys with CX enhancements.
• Deliver Future-State Service & Experience Design and implementation roadmap.
• Conduct stakeholder workshops and collect feedback to prioritize changes.
• Align recommendations with Dubai Government directives and company strategy.

Skills

Service Design

CX Enhancement

Digital Transformation

Journey Mapping

Service Blueprinting

Figma

Miro

Visio

Bizagi

Lucidchart

Dubai Services Framework

Stakeholder Engagement

Validation

Tools

Figma

Miro

Visio

Bizagi

Lucidchart

Job description

ParamInfo in Dubai is seeking an experienced Service Designer to lead a comprehensive review and redesign of 488 services across all business units, ensuring automation, simplification, and a customer-centric approach aligned with Dubai frameworks.

The role focuses on future-state service design, stakeholder validation, and delivering end-to-end journey maps, blueprints, and an implementation roadmap under Zero Bureaucracy directives.