Strategic Service Design Leader

Robusta Studio; United Arab Emirates; On-site; AED 279,000 - 390,600; Full time

Job summary

Robusta Studio in the United Arab Emirates is looking for an experienced Service Design Manager to drive the design and transformation of integrated services. This leadership role will lead service design initiatives and partner with clients to deliver customer-centric solutions.

The ideal candidate must have over 7 years of experience in service design and customer experience, along with a Bachelor's degree in relevant fields. Proficiency in tools like Miro and Figma is essential.

Qualifications

• Bachelor's degree in Service Design, Human-Centered Design, or related field.
• 7+ years of experience in Service Design or related disciplines.
• Proven track record of leading complex service design programs.

Responsibilities

• Lead service design engagements across client projects.
• Conduct qualitative and quantitative research to identify customer needs.
• Develop service blueprints and customer journey maps.

Skills

Service Design

Customer Experience (CX)

Design Strategy

Stakeholder Management

Proficiency in Miro/Figma

Education

Bachelor's degree in Service Design or related field

Tools

Miro

Figma

Smaply

Job description

Robusta Studio in the United Arab Emirates is looking for an experienced Service Design Manager to drive the design and transformation of integrated services. This leadership role will lead service design initiatives and partner with clients to deliver customer-centric solutions.

The ideal candidate must have over 7 years of experience in service design and customer experience, along with a Bachelor's degree in relevant fields. Proficiency in tools like Miro and Figma is essential.