Senior Service Designer | Human-Centered CX & Strategy

Robusta Studio; Abu Dhabi; On-site; AED 220,345 - 330,517; Full time

Job summary

Robusta Studio in Abu Dhabi is seeking a Senior Service Designer to join our Experience Design team. This role is pivotal in designing and optimizing services that enhance customer experiences across various channels.

The successful candidate will conduct customer research, create impactful service designs, and collaborate with cross-functional teams. Requirements include a Bachelor's degree in a relevant field and over 5 years of experience in Service Design or Customer Experience.

Qualifications

• 5+ years of experience in Service Design or related fields.
• Experience creating customer journey maps and service blueprints.
• Proficiency in service design and collaboration tools.

Responsibilities

• Conduct customer research to inform service design.
• Create customer journey maps and service blueprints.
• Identify customer pain points and opportunities for improvement.

Skills

Customer journey mapping

User-centered design methodologies

Service design and collaboration tools

Communication skills

Workshop facilitation

Data analysis

Education

Bachelor's degree in Service Design or related field

Tools

Miro

Figma

Smaply

Job description

Robusta Studio in Abu Dhabi is seeking a Senior Service Designer to join our Experience Design team. This role is pivotal in designing and optimizing services that enhance customer experiences across various channels.

The successful candidate will conduct customer research, create impactful service designs, and collaborate with cross-functional teams. Requirements include a Bachelor's degree in a relevant field and over 5 years of experience in Service Design or Customer Experience.