Senior Service & CX Designer — End-to-End Journeys

Brainlake Advertising LLC; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Brainlake Advertising LLC in Dubai seeks an experienced Service Designer to shape end-to-end customer experiences across digital and physical channels. You will analyze services, map journeys, and design future-state experiences that align with client objectives and operational realities.

The role combines research, journey mapping, blueprints, and workshop facilitation, requiring strong storytelling, collaboration, and the ability to translate insights into actionable designs.

Qualifications

• 8+ years hands-on experience in Service Design, CX, or related field.

Responsibilities

• Conduct research and stakeholder interviews to understand customer needs and business objectives.

Skills

End-to-end journey mapping

Service blueprints

Workshop facilitation

Cross-functional collaboration

Presentation & storytelling

AI-assisted design

Client communication

Tools

Figma

FigJam

Miro

Lucidchart

AI tools

Job description

Brainlake Advertising LLC in Dubai seeks an experienced Service Designer to shape end-to-end customer experiences across digital and physical channels. You will analyze services, map journeys, and design future-state experiences that align with client objectives and operational realities.

The role combines research, journey mapping, blueprints, and workshop facilitation, requiring strong storytelling, collaboration, and the ability to translate insights into actionable designs.