Senior Public Service Design & e-Services Analyst

Confidential Company; Sharjah; On-site; AED 167,400 - 279,000; Full time

Job summary

Confidential Company in Sharjah is seeking a Business Analyst to lead the service redesign for the AMAN project. The role involves mapping service journeys, identifying gaps, and defining service models while preparing functional requirements in both Arabic and English.

The ideal candidate will have 4–6 years of experience in analyst roles within government digital services or regulated industries. This opportunity offers a chance to make a significant impact through collaborative design and detailed documentation.

Qualifications

• 4–6 years in a Business Analyst, Service Designer, or Requirements Analyst role.
• Experience in government digital services, e-service platforms, or regulated industries strongly preferred.

Responsibilities

• Lead the service redesign effort for Workstream1.
• Map the current AMAN service journey end-to-end.
• Identify gaps and define the target-state service model.
• Draft functional requirements in Arabic and English for the new e-services platform.
• Conduct stakeholder interviews to capture service requirements.
• Document current-state and target-state process flows.
• Translate regulatory requirements into structured functional specifications.
• Work closely with the Solution Architect for technical feasibility.
• Maintain a requirements traceability matrix.
• Prepare Arabic-language service design documents.

Job description

Confidential Company in Sharjah is seeking a Business Analyst to lead the service redesign for the AMAN project. The role involves mapping service journeys, identifying gaps, and defining service models while preparing functional requirements in both Arabic and English.

The ideal candidate will have 4–6 years of experience in analyst roles within government digital services or regulated industries. This opportunity offers a chance to make a significant impact through collaborative design and detailed documentation.