Government CX Design Consultant - Abu Dhabi

Sia; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Career development program

Diversity and inclusion

Global exposure

Job summary

Sia in Abu Dhabi seeks a CX Design Consultant to lead government service design initiatives, capturing current-state processes and shaping future-state city services. You will run discovery sessions, develop personas, journey maps and service blueprints with stakeholders across departments.

Applicant should have hands-on CX, service design and government transformation experience, plus familiarity with TAMM and ARIS. Arabic language ability is required along with strong English.

Qualifications

• Experience in Customer Experience, Service Design, Government Transformation.
• Hands-on experience designing or redesigning services using service design methodologies.
• Arabic speaking is mandatory, with professional proficiency in English.

Responsibilities

• Lead and support the end-to-end design and redesign of government services from initial assessment to future-state planning.
• Conduct discovery sessions with Service Owners and stakeholders to understand objectives, segments, policies and processes.
• Develop customer personas, journey maps, and service blueprints to capture interactions and improvements.

Skills

Customer experience

Service design

Government transformation

Workshop facilitation

Stakeholder engagement

Process mapping

Tools

ARIS

BPMN

Job description

Sia in Abu Dhabi seeks a CX Design Consultant to lead government service design initiatives, capturing current-state processes and shaping future-state city services. You will run discovery sessions, develop personas, journey maps and service blueprints with stakeholders across departments.

Applicant should have hands-on CX, service design and government transformation experience, plus familiarity with TAMM and ARIS. Arabic language ability is required along with strong English.