Senior Salesforce Program Leader, EMEA

Horizontal Inc.

Dubai

Hybrid

AED 450,000 - 650,000

Full time

7 days ago

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Benefits offered by this job

22 working days holiday

Comprehensive medical insurance plan (

Visa for employee and family

Flexible office times and remote work

Remote working 2 weeks/year

Free snacks and drinks in the office

Job summary

Horizontal Digital is seeking a Senior Program Manager - Salesforce to lead complex Salesforce transformation programs across multiple clients and projects in the EMEA region. You will oversee programs, mentor Project Managers, and collaborate with practice leadership, architects, and client stakeholders to ensure successful execution and long-term account growth.

The role reports to the Salesforce Practice Leader - EMEA and strengthens Horizontal's consulting-led delivery model.

Qualifications

8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment.
Experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
Strong understanding of Agile delivery models and enterprise program governance.
Demonstrated experience managing program financials, forecasts, and commercial outcomes.
Experience working directly with senior client stakeholders and executive sponsors.

Responsibilities

Oversee multiple Salesforce transformation programs across client objectives, timelines, and contracts.
Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
Ensure projects deliver tangible business value and customer outcomes beyond technical deliverables.
Lead issue resolution and escalation management for complex/high-visibility programs.
Provide accurate revenue forecasts and delivery health insights to practice leadership.