Senior Program Manager - Salesforce

Horizontal Digital; Dubai; Hybrid; AED 450,000 - 650,000; Full time

Benefits offered by this job

22 working days holiday

Comprehensive medical insurance plan (

Visa for employee and family

Flexible office times and remote work

Remote working 2 weeks/year

Free snacks and drinks in the office

Job summary

Horizontal Digital is seeking a Senior Program Manager - Salesforce to lead complex Salesforce transformation programs across multiple clients and projects in the EMEA region. You will oversee programs, mentor Project Managers, and collaborate with practice leadership, architects, and client stakeholders to ensure successful execution and long-term account growth.

The role reports to the Salesforce Practice Leader - EMEA and strengthens Horizontal's consulting-led delivery model.

Qualifications

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment.
• Experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Strong understanding of Agile delivery models and enterprise program governance.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Experience working directly with senior client stakeholders and executive sponsors.

Responsibilities

• Oversee multiple Salesforce transformation programs across client objectives, timelines, and contracts.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects deliver tangible business value and customer outcomes beyond technical deliverables.
• Lead issue resolution and escalation management for complex/high-visibility programs.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.

Skills

Strategic delivery leadership

Salesforce delivery experience

Executive stakeholder management

Agile delivery

Tools

Jira

Confluence

Job description

Senior Program Manager - Salesforce, EMEA

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mindset drives our digital consultancy to think beyond the easy answers and create transformative digital experiences that solve complex business problems for global enterprises.

We combine strategy, data, design, and technology to deliver meaningful outcomes that help our clients unlock the full value of their digital platforms.

Our culture is driven by these values:

Lock Arms

We build strong relationships with our clients and colleagues, collaborating across disciplines to deliver exceptional outcomes.

Show Hustle

We proactively identify opportunities, take ownership, and execute with urgency and accountability.

Embrace Change

We continuously adapt to evolving technologies and business needs, always looking ahead to what's next.

Elevate Empathy

We listen first and seek to deeply understand our clients' challenges before proposing solutions.

Never Settle

We challenge assumptions and continuously push for better ideas and stronger outcomes,

The Role

We are seeking a Senior Program Manager - Salesforce to lead complex Salesforce transformation programs across multiple clients and projects in the EMEA region.

This role is responsible for ensuring that Salesforce engagements deliver measurable business value, predictable delivery outcomes, and strong commercial performance.

You will oversee multiple Salesforce programs, mentor Project Managers, and work closely with practice leadership, architects, and client stakeholders to ensure successful program execution and long-term account growth.

This role reports to the Salesforce Practice Leader - EMEA and plays a key role in strengthening Horizontal's consulting-led delivery model.

What You'll Do

Program & Delivery Leadership

• Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
• Lead issue resolution and escalation management for complex or high-visibility programs.

Commercial & Financial Accountability

• Own program financial performance including revenue realization, margin protection, and cost management.
• Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
• Ensure disciplined change control and scope management across all engagements.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.

Client Partnership & Strategic Engagement

• Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
• Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
• Support sales and pre-sales activities including proposal development, delivery planning, and estimation.

Team Leadership & Capability Development

• Lead, mentor, and develop Salesforce Project Managers and delivery teams.
• Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
• Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.

Delivery Excellence

• Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
• Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
• Continuously improve delivery processes, resource models, and delivery predictability across the practice.

Who You Are

• A strategic delivery leader who understands that successful programs combine consulting, technology, and business transformation.
• Comfortable operating at both executive stakeholder level and program governance level.
• Commercially aware and capable of making program decisions that protect margin while maintaining client trust.
• A strong communicator who can influence stakeholders, navigate ambiguity, and drive alignment across teams.

What You Bring

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment managing enterprise digital transformation programs.
• Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Strong understanding of Agile delivery models and enterprise program governance.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Experience working directly with senior client stakeholders and executive sponsors.
• Prior experience supporting RFPs, estimations, and delivery planning for new opportunities.
• Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.
• Relevant certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM, SAFe) are desirable but not essential.

Our UAE Benefits include:

• 22 working days holiday
• Comprehensive medical insurance plan for employee and spouse and children
• Visa for employee and spouse and children
• Flexible office times and working from home twice per week
• Remote working from a place of your choice for 2 weeks a year
• Free snacks and drinks in the office