Senior Reservations Executive - Jumeirah Emirates Towers - Dubai, UAE

Jumeirah Group; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Comprehensive healthcare and life insurance

Paid annual leave entitlement

Performance-based incentives

Competitive tax-free salary in UAE Dirhams

Job summary

Jumeirah Group is looking for a Senior Reservations Executive for Jumeirah Emirates Towers in Dubai, UAE. This role involves managing daily reservation operations, coordinating bookings, and ensuring high service quality aligned with KPIs.

Ideal candidates will have a degree in hotel management, 5-8 years of relevant experience, and a strong knowledge of PMS systems. You will collaborate with various departments to enhance guest satisfaction and operational efficiency, working in a prestigious luxury environment.

Qualifications

• 5-8 years of experience as a Reservations Manager or similar hospitality role.
• Luxury hotel operations experience preferred.
• Strong time management and organizational abilities.
• Effective communication and problem-solving skills.

Responsibilities

• Support internal and external service delivery in line with reservations KPI objectives.
• Work closely with Sales, Revenue, and Hotel Operations to maximize revenue.
• Supervise daily reservation tasks including audits and compliance checks.

Skills

Reservations operations and booking management

PMS system proficiency

Guest communication and service resolution

Group booking handling

Time management and prioritization

Problem solving and escalation handling

Education

Degree in hotel management from a recognized institution

Tools

PMS systems

Job description

Senior Reservations Executive - Jumeirah Emirates Towers - Dubai, UAE

Position Overview

The Senior Reservations Executive at Jumeirah Emirates Towers supports the daily reservation operations by coordinating bookings, managing guest communication, and ensuring service quality aligned with department KPIs. This role enhances revenue performance, guest satisfaction, and operational efficiency within one of Dubai's landmark luxury hotels.

Job Details

Country: UAE City: Dubai Industry: Hospitality Function: Reservations‑Ticketing Salary: 9000‑12000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full‑time

Key Responsibilities

• Support internal and external service delivery in line with reservations KPI objectives
• Work closely with Sales, Revenue, and Hotel Operations to maximize revenue and reduce inefficiencies
• Supervise daily, weekly, and monthly reservation tasks including audits, compliance checks, finance coordination, visa processing, and group bookings
• Identify and escape risks related to revenue, finance, and guest satisfaction to senior management
• Manage guest complaints by coordinating with relevant departments to ensure timely resolution
• Maintain updated knowledge of property offerings, room categories, new rates, and sales strategies
• Ensure accurate documentation and reservation records
• Support operational communication between teams to improve workflow and guest experience
• Deliver consistent service quality aligned with luxury hospitality standards
• Complete additional reservation‑related tasks as assigned

Ideal Profile

• Degree in hotel management from a recognized institution
• Strong knowledge of PMS systems
• 5‑8 years of experience as a Reservations Manager or similar hospitality role
• Experience in luxury hotel operations preferred
• UAE National with a Family Book if required by government guidelines
• Strong time management and organizational abilities
• Effective communication and problem‑solving skills
• Ability to work collaboratively across multiple departments
• Professional, detail‑oriented, and committed to service excellence

Skills Set

• Reservations operations and booking management
• PMS system proficiency
• Revenue and rate strategy support
• Guest communication and service resolution
• Group booking handling
• Reporting, auditing, and documentation
• Team coordination and cross‑department communication
• Time management and prioritization
• Problem solving and escalation handling

Why Join Us

• Supportive and inclusive work culture
• Learning and development programmes with clear progression pathways
• Opportunities for internal mobility across global Jumeirah properties
• Exclusive colleague discounts on dining, stays, and leisure experiences
• Comprehensive healthcare and life insurance
• Paid annual leave entitlement
• Performance‑based incentives
• Competitive tax‑free salary in UAE Dirhams

About the Company

Jumeirah Group is a global leader in luxury hospitality, renowned for pioneering Arabian luxury and delivering exceptional guest experiences across its diverse portfolio. Jumeirah Emirates Towers, located in the heart of Dubai's business district, is known for its iconic architecture, prime location, and exceptional service standards. The property offers a dynamic work environment where hospitality professionals grow, collaborate, and contribute to memorable guest experiences across the Jumeirah brand.