Assistant Manager - Reservations

Jumeirah; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Colleague discounts

Healthcare & life insurance

Paid annual leave

Learning & development

Internal mobility

Tax-free salary

Job summary

Jumeirah Marsa Al Arab in Dubai seeks a Reservations Supervisor to ensure service quality and drive commercial performance in line with KPI objectives. You will collaborate with Sales, Revenue and Hotel Operations to maximise revenue opportunities, supervise daily reservations tasks, audits, and group bookings, and resolve guest issues promptly.

Extensive experience in a five‑star hotel, a hospitality degree, and proven multi‑cultural collaboration are preferred, with a proactive approach to

Qualifications

• Extensive experience in similar role in a 5-star hotel.
• Bachelor's Degree of Hospitality or relevant field from an accredited and renowned University.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.

Responsibilities

• Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Identify and escalate risk related to revenue, finance, and guest experience to senior management for proactive resolution.
• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

Skills

Hospitality industry knowledge

Revenue management collaboration

Guest issue resolution

Multi-cultural environment

Education

Bachelor's Degree in Hospitality or related field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city's newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state-of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.

About the Job

The main duties and responsibilities of this role include:

• Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Identify and escal… risk related to revenue, finance, and guest experience to senior management for proactive resolution.
• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Extensive experience in similar role in a 5-star hotel.
• Bachelor's Degree of Hospitality or relevant field from an accredited and renowned University
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)