Reservations Agent - Global Contact Centre - Jumeirah Group & Corporate

Dubai Holding LLC

Dubai

On-site

AED 60,000 - 90,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Supportive work environment

Colleague discounts on food and hotel stays

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Company-provided accommodation

Job summary

A luxury hospitality group is hiring a Reservations Agent for their Global Contact Centre. The role involves promoting Jumeirah properties and managing customer reservations. Ideal candidates will have solid experience in room reservations, be fluent in English, and are preferred to know additional languages. Successful applicants will enjoy a vibrant work environment, excellent benefits including shared accommodation, comprehensive healthcare, and a competitive tax-free salary paid in UAE Dirhams.

Qualifications

Solid room reservations experience, preferably in a luxury environment.
Fluent in an additional language like Russian or Arabic is desirable.
Strong communication skills across email and telephone.

Responsibilities

Represent Jumeirah brand and promote business values.
Manage reservation tasks and update customer data.
Stay updated and ensure quality of reservations.
Manage reservation tasks including filing, complaints, and daily report updates.

Skills

Fluent in English

PMS systems knowledge

Teamwork

Flexibility

Omni-channel platforms

Tools

Opera Cloud

MS Office

Job description

Reservations Agent - Global Contact Centre - Jumeirah Group & Corporate

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job
An exciting opportunity has arisen for a Reservations Agent - Global Contact Centre to join Jumeirah Group & Corporate. The main duties and responsibilities of this role include:

Represent the Jumeirah brand, demonstrate all Hallmarks, and promote business values in every interaction.
Promote all Jumeirah properties and services, upsell when suitable, and support revenue goals while meeting targets for revenue, quality, customer service, and productivity.
Meet required standards for external reservation audits, handle customer and partner queries across all channels within agreed response times, and maintain accurate customer data.
Stay updated on required information and training, drive progress on Individual Performance Objectives, and ensure reservation quality requirements are met.
Manage reservation tasks such as filing, complaint handling, and daily report updates, and complete payment requests while following company payment policies.

Support team operations by taking on reasonable tasks that help maintain smooth and efficient workflow.

About You
The ideal candidate for this position will have the following experience and qualifications:

Solid room reservations experience, preferably within a luxury environment.
Fluent in English and an additional language (Russian, Arabic or European languages are desired).
Confident with PMS systems such as Opera Cloud, MS Office, omni-channel platforms, and general reservation software.

Communication skills across email and telephone, strong teamwork, and flexibility with changing business needs.

About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include: