Senior Project Manager / SDM

Blackstone eIT; Dubai; Presencial; AED 350 000 - 650 000; Tempo integral

Resumo da oferta

Blackstone eIT in Dubai invites an experienced IT delivery leader to oversee mobilisation, transition and service management programs. You will lead multidisciplinary onsite and offshore teams, align priorities with the project manager and stakeholders, and drive governance across incidents, changes and service requests.

You will also own service reporting, risk and dependency tracking, and ensure readiness criteria, milestones and executive updates are delivered on time to meet client

Qualificações

• Minimum 8 years of IT delivery experience, including 3+ years leading managed services or multi-domain teams.
• Experience managing SLA-based services, governance, escalations and reporting.
• ITIL 4 Managing Professional certification preferred.
• PMP or PRINCE2 Practitioner preferred.
• Strong written and verbal English; Arabic strongly preferred for client-facing role.

Responsabilidades

• Prepare and maintain mobilisation, transition and service management plans with milestones and readiness criteria.
• Lead onsite and offshore teams and coordinate priorities with project manager and stakeholders.
• Govern incidents, problems, changes and service requests per ITSM processes and escalation paths.
• Coordinate onboarding, knowledge transfer, access readiness and handover activities.
• Maintain monthly service reporting, decision logs, dependencies and executive updates.
• Ensure governance of scope changes and additions per agreed process.

Conhecimentos

Leadership

IT service delivery

Stakeholder management

Formação académica

ITIL 4 MP

PMP/PRINCE2

Descrição da oferta de emprego

• Prepare and maintain the Mobilisation , transition and service management plan, including dependencies, risks, milestones and readiness criteria.
• Lead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with BlackstoneEIT Project Manager and designated stakeholders.
• Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement.
• Ensure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths.
• Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities.
• Maintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates.
• Control scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process.
• Coordinate with Blackstone technical practices and third parties where specialist support is required.

Minimum Experience and Qualifications

• Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams.
• Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting.
• ITIL 4 Managing Professional or equivalent service management certification preferred.
• PMP or PRINCE2 Practitioner preferred.
• Strong written and verbal English; Arabic is strongly preferred for this client-facing role.

Preferred Profile

• Previous experience delivering services to UAE government entities.
• Working knowledge of TDRA and related federal hosting, connectivity and approval processes.
• Experience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support.

Expected Contribution

• Mobilisation milestones and dependencies are managed transparently and escalated early.
• Service reporting is accurate, timely and aligned with the mutually confirmed SLA/KPI schedule.
• Client decisions, risks, actions and scope changes are documented and governed.
• Blackstone teams operate as one coordinated delivery unit.