Project Manager – IT Managed Services

Hybrid Global Technology Solutions; Dubai; On-site; AED 250,000 - 380,000; Full time

Job summary

Hybrid Global Technology Solutions is seeking an experienced Project Manager for IT Managed Services in Dubai. The role is on-site with a 12-month contract, extending based on business needs.

A Bachelor’s degree in IT/CS is required, with 6–7 years of project management experience. Responsibilities include leading managed services initiatives, optimizing IT operations, and ensuring SLAs are met while coordinating across IT and business units.

Qualifications

• Bachelor's degree in IT or related field.
• 6+ years of project management experience (the ad specifies 6-7 years).
• Experience in IT managed services is preferred.
• On-site role in Dubai, UAE.

Responsibilities

• Provide business applications support to group entities and manage transitions to the Application Support framework.
• Lead and drive solutions for managed services deals, focusing on IT infrastructure and staff augmentation.
• Improve operational efficiency by automating tasks and implementing best practices.
• Identify opportunities for process improvement within IT operations.
• Collaborate with IT and business units to address operational requirements and service issues.
• Implement automation to improve performance and reduce manual effort.
• Communicate updates on IT operations, incidents, and service requests to stakeholders.
• Troubleshoot complex issues and perform root-cause analysis.
• Manage process and framework governance.
• Collaborate with clients to understand IT needs and provide tailored solutions.
• Monitor SLAs and ensure service delivery meets targets and quality.
• Support development of IT infrastructure managed services including IT operations, Service management, Data Center, Network, End User Support, and customer management.

Skills

Stakeholder management

IT project management

Leadership

Vendor coordination

Risk management

ITIL

Agile / Scrum

Education

Bachelor's degree in Information Technology / Computer Science

Job description

Full job description

Role: Project Manager – IT Managed Services

Location- On-Site, Dubai

Employment: 12 months Contract (extendable depends on business requirement)

Key Responsibilities

• 1-Responsible for providing Business Applications Support to Group entities, ensuring adherence to Service Level Agreements, Policies and Procedures; managing the transition of digital solutions to the Application Support framework and supporting the onboarding of group entities.
• 2-Leading and driving Solutions for Managed Services Deals, primarily focused on Managed Services for IT Infrastructure and Staff Augmentation.
• 3-Leading initiatives to enhance operational efficiency, automate repetitive tasks, and implement best practices.
• 4-Identifying opportunities for process improvement and optimization within IT operations.
• 5-Collaborating with cross-functional teams, including IT teams, business units, to address operational requirements and service delivery issues.
• 6-Implementing automation and optimization strategies to improve operational performance and reduce manual effort.
• 7-Communicating with stakeholders to provide updates on IT operations performance, incident resolution, and service request fulfillment.
• 8-Troubleshoot and resolve complex technical issues and perform root cause analysis.
• 9-Process and Framework Management.
• 10-Collaborate with clients to understand their IT needs and requirements, providing tailored solutions and recommendations.
• 11-Monitoring and managing SLAs for IT operations support, ensuring that service delivery meets agreed-upon performance targets and quality standards.
• 12-Leading and assisting in the development of IT Infrastructure managed services including IT Operations, IT Service management, Data Center Management, Network Operations, End User Support and customer management.

Education

Bachelor's degree in Information Technology, Computer Science, or related field.

Experience Required

Proven work experience of minimum 6-7 years as a Project Manager or similar role.

Job Type

ContractContract length: 12 months