Senior IT Service Delivery Lead — Mobilisation & Transition

Blackstone eIT; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

Blackstone eIT in Dubai invites an experienced IT delivery leader to oversee mobilisation, transition and service management programs. You will lead multidisciplinary onsite and offshore teams, align priorities with the project manager and stakeholders, and drive governance across incidents, changes and service requests.

You will also own service reporting, risk and dependency tracking, and ensure readiness criteria, milestones and executive updates are delivered on time to meet client

Qualifications

• Minimum 8 years of IT delivery experience, including 3+ years leading managed services or multi-domain teams.
• Experience managing SLA-based services, governance, escalations and reporting.
• ITIL 4 Managing Professional certification preferred.
• PMP or PRINCE2 Practitioner preferred.
• Strong written and verbal English; Arabic strongly preferred for client-facing role.

Responsibilities

• Prepare and maintain mobilisation, transition and service management plans with milestones and readiness criteria.
• Lead onsite and offshore teams and coordinate priorities with project manager and stakeholders.
• Govern incidents, problems, changes and service requests per ITSM processes and escalation paths.
• Coordinate onboarding, knowledge transfer, access readiness and handover activities.
• Maintain monthly service reporting, decision logs, dependencies and executive updates.
• Ensure governance of scope changes and additions per agreed process.

Skills

Leadership

IT service delivery

Stakeholder management

Education

ITIL 4 MP

PMP/PRINCE2

Job description

Blackstone eIT in Dubai invites an experienced IT delivery leader to oversee mobilisation, transition and service management programs. You will lead multidisciplinary onsite and offshore teams, align priorities with the project manager and stakeholders, and drive governance across incidents, changes and service requests.

You will also own service reporting, risk and dependency tracking, and ensure readiness criteria, milestones and executive updates are delivered on time to meet client