IT Manager

Expertise Recruitment; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Expertise Recruitment in Abu Dhabi, United Arab Emirates, seeks an accomplished Head of IT to lead service delivery, infrastructure, and governance across a multi-site UAE enterprise. You will set priorities, manage budgets, and coordinate projects and vendors to ensure secure, reliable, and cost-effective IT services aligned with business needs.

The role requires strong leadership, stakeholder management, and the ability to report clearly to senior management while maintaining continuity and

Qualifications

• Proven experience leading IT operations, infrastructure, end-user support, security coordination and vendor management for a multi-site UAE enterprise.
• Experience managing people, budgets, vendors, projects and service-delivery performance.
• Broad understanding of infrastructure, networks, identity, enterprise applications, cloud services and cybersecurity governance.
• Ability to translate operational needs into priorities, policies and clear reporting for senior management.
• Strong leadership, stakeholder management, decision-making and communication skills.

Responsibilities

• Develop and execute IT plans, roadmaps, budgets and service priorities aligned with business requirements.
• Lead and develop IT personnel; allocate resources, set performance expectations and establish effective operational practices.
• Oversee the agreed IT scope, which may include infrastructure, end-user support, applications, cloud services, vendors and cybersecurity coordination.
• Manage service performance, incident escalation, problem management, change control, asset lifecycle and continuous improvement.
• Coordinate technology projects, procurement, vendor relationships, contracts and service-level expectations.
• Maintain IT policies, risk registers, audit readiness, business continuity and disaster-recovery arrangements in coordination with relevant stakeholders.

Skills

IT operations leadership

Budget & vendor management

Infrastructure & security

Policy & reporting

Leadership & communication

Job description

Abu Dhabi, United Arab Emirates

Leads IT service delivery, infrastructure, systems, projects and technology governance within the approved remit. Ensures services are secure, reliable, cost-effective and aligned with organisational priorities.

KEY RESPONSIBILITIES

• Develop and execute IT plans, roadmaps, budgets and service priorities aligned with business requirements.


• Lead and develop IT personnel; allocate resources, set performance expectations and establish effective operational practices.


• Oversee the agreed IT scope, which may include infrastructure, end-user support, applications, cloud services, vendors and cybersecurity coordination.


• Manage service performance, incident escalation, problem management, change control, asset lifecycle and continuous improvement.


• Coordinate technology projects, procurement, vendor relationships, contracts and service-level expectations.


• Maintain IT policies, risk registers, audit readiness, business continuity and disaster-recovery arrangements in coordination with relevant stakeholders.

Requirements

ESSENTIAL REQUIREMENTS

• Demonstrated experience leading IT operations, infrastructure, end-user support, security coordination and vendor management for a multi-site UAE enterprise.


• Experience managing people, budgets, vendors, projects and service-delivery performance.


• Broad understanding of infrastructure, networks, identity, enterprise applications, cloud services and cybersecurity governance.


• Ability to translate operational needs into priorities, policies and clear reporting for senior management.


• Strong leadership, stakeholder management, decision-making and communication skills.

PREFERRED / ADDITIONAL QUALIFICATIONS

• ITIL, PMP / PRINCE2, COBIT, cloud or security qualifications relevant to the confirmed scope.


• Experience in government, defence, critical infrastructure or highly controlled environments, if applicable.