Senior Program Manager, Quick Commerce Tech

Amazon Thunder; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Amazon Now is seeking a Subject Matter Expert to coordinate implementation of new processes within quick commerce. The SME will work closely with store operations, last mile delivery teams, and global product teams to drive tech-enabled improvements in SC, UTR, and OTR.

The role involves building low-cost automations, shaping roadmaps for HWMS and delivery services, and delivering regular updates to senior leadership while fostering Kaizen across tech and operations.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional work with tech and non-tech teams.
• 3+ years of using data and metrics to drive improvements.
• Bachelor's degree required.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL knowledge.
• Experience defining program requirements and metric-based improvements.

Responsibilities

• Lead technology programs for darkstore operations and integrate with existing systems.
• Drive UTR/OTR programs at the darkstore level, optimizing inbound, warehouse, and last-mile delivery.
• Build low-cost automations using AI tools to improve efficiency.
• Lead HWMS roadmap enhancements for inbound/outbound.
• Improve delivery service with 3P/DSP teams.
• Collaborate with WW product and tech teams to launch QC products.
• Document changes with BRDs and ensure seamless integration.
• Provide regular updates to Tech SME leadership.
• Foster Kaizen culture across tech and operations.
• Support new store launches with QA/UAT and coordination.
• Provide trainings to operations on new systems.
• Maintain relationships with IN, NA, MENA, ROW tech teams.

Skills

Program management

Cross-functional collaboration

Data analysis

Stakeholder management

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Amazon Now is seeking a Subject Matter Expert to coordinate implementation of new processes within quick commerce. The SME will work closely with store operations, last mile delivery teams, and global product teams to drive tech-enabled improvements in SC, UTR, and OTR.

The role involves building low-cost automations, shaping roadmaps for HWMS and delivery services, and delivering regular updates to senior leadership while fostering Kaizen across tech and operations.