Program Manager, Quick Commerce Tech & Ops

Amazon Inc.; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Amazon Now, Quick Commerce is seeking a Program Manager to coordinate technology programs across darkstore operations, inbound, warehouse and last-mile delivery. You will partner with store operations, last mile teams, and global product teams to implement new processes and tools.

Success requires 3+ years in program management, cross-functional collaboration, and data-driven process improvements. You will help automate decisions and deliver robust, scalable solutions in a fast-paced environment.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Responsibilities

• Lead technology programs and initiatives for darkstore operations, ensuring seamless integration with existing systems
• Drive Under the Roof (UTR) and On the Road (OTR) operations programs at the darkstore level, optimizing inbound, warehouse, and last-mile delivery processes
• Build low-cost automations using AI tools such as KIRO, Quick, and related operations to drive efficiency and reduce manual processes
• Prepare & lead the tech roadmap for improvement of hybrid warehouse management system (HWMS) for inbound and outbound processes
• Prepare & lead the tech roadmap for enhancement of delivery service, working closely with the 3P partners & DSP teams
• Collaborate with worldwide (WW) product and tech teams of HWMS/PRIMS and Last Mile to launch products in Quick commerce (QC) business
• Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
• Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.
• Develop the culture of continuous improvement and Kaizen across tech & operations to optimize processes and reduce SLAs
• Support new store launches, including but not limited to configurations, Quality Assurance (QA), User Acceptance Testing (UAT), etc., coordinating with multiple global product & tech teams and work with external stakeholders to continuously reduce the time to launch a store
• Provide trainings to operations on new systems and processes
• Maintain strong relationship with the IN, NA, MENA, ROW tech teams working for QC business

Skills

Program management

Cross-functional

Data-driven decisions

Excel

SQL

Requirements definition

Stakeholder management

Education

Bachelor's degree

Tools

Excel advanced

SQL

Job description

Amazon Now, Quick Commerce is seeking a Program Manager to coordinate technology programs across darkstore operations, inbound, warehouse and last-mile delivery. You will partner with store operations, last mile teams, and global product teams to implement new processes and tools.

Success requires 3+ years in program management, cross-functional collaboration, and data-driven process improvements. You will help automate decisions and deliver robust, scalable solutions in a fast-paced environment.