Senior Program Manager, Rush Ops & Process Excellence

Amazon; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

Amazon in Dubai is seeking a motivated ACES Program Manager III for MEATR operations to own the quality and delivery experience improvement roadmap, conduct time and motion studies, and drive cost and productivity optimization in Rush last mile stations.

You will lead cross-functional programs with DEX, Finance, Tech, Ops, develop dashboards and narratives, and communicate results to senior leadership, balancing customer experience with financial impact while navigating ambiguity.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree.

Responsibilities

• owning quality and delivery experience improvement roadmap
• Collaborating with DEX, Speed on program launches
• conducting data-driven analysis for pilot and expansion evaluation
• influencing cross-functional stakeholders (DEX, Finance, Tech, Ops)
• building scalable mechanisms (WBRs, dashboards)
• working closely with finance BPs on planning cycles assumptions (OP1, QxG, 3YF)
• and writing 6-pagers/narratives.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

Communication

Education

Bachelor's degree

Master's degree / MBA (preferred)

Job description

Amazon in Dubai is seeking a motivated ACES Program Manager III for MEATR operations to own the quality and delivery experience improvement roadmap, conduct time and motion studies, and drive cost and productivity optimization in Rush last mile stations.

You will lead cross-functional programs with DEX, Finance, Tech, Ops, develop dashboards and narratives, and communicate results to senior leadership, balancing customer experience with financial impact while navigating ambiguity.