Senior Product Owner - Salesforce & CX Transformation

edari

Dubai

On-site

AED 180,000 - 360,000

Full time

13 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

edari is seeking an experienced Product Owner to drive a large-scale digital transformation focused on Salesforce and CX. You will act as the bridge between business stakeholders, technology teams, and partners to deliver optimized front-office processes and enhanced customer experiences in the real estate space.

Responsibilities include requirements gathering, process redesign, backlog management, and overseeing UAT and adoption.

Qualifications

Six plus years of experience in digital transformation, product ownership, or related roles.
Experience in the real estate sector.
Strong experience with Salesforce, CRM platforms and CX transformation.
Understanding of front-office processes in real estate sales, leasing, or property management.
Exposure to SAP S/4HANA implementations and enterprise system integrations.
Hands-on in requirements gathering, process mapping, and user story development.
Familiarity with Agile/Waterfall delivery and Jira/Azure DevOps.

Responsibilities

Partner with stakeholders to understand transformation objectives and priorities.
Lead requirements gathering, process mapping, and As-Is/To-Be redesigns.
Translate needs into functional specs, user stories, and acceptance criteria.
Collaborate with IT and partners to design Salesforce and CX solutions.
Manage product backlogs, prioritisation, and roadmaps.
Support UAT, business readiness, and solution adoption.
Identify opportunities to improve customer journeys and service delivery.