Senior Platform Trust and Safety Engineer

Momentum; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Leadout Capital is seeking a seasoned Solutions Engineer to be the trusted technical advisor across presales and post-sales. You will craft architectures, deliver demos, and guide customers from qualification through expansion, aligning platform capabilities with business outcomes.

You will mentor teams, stay current on cloud, data, security, and AI, and collaborate with sales, delivery, and customer success to drive value realization.

Qualifications

• 6+ years in solution engineering or senior software roles with customer exposure.
• Strong cloud, APIs, microservices, data architecture knowledge.
• Hands-on in Java, Python, JS/TS or similar and CI/CD.
• Proven ability to run demos and POCs and explain complex tech simply.
• Experience engaging senior stakeholders and influencing without authority.
• Strong collaboration across sales, delivery, and customer success.

Responsibilities

• Qualify opportunities with Account Executives and capture business/technical requirements.
• Deliver tailored demos, POCs, and technical workshops tied to business outcomes.
• Present to technical and C-level audiences, including architecture reviews.
• Respond to RFPs/RFIs with solution designs, business cases, and ROI narratives.
• Collaborate with product, specialists, and partners to position the right solution.
• Handover designs to delivery, Professional Services, and Customer Success post-sale.
• Mentor SEs and share reusable assets.
• Stay current on platform, integration, data, security, and AI/agent technologies.
• Identify expansion/renewal opportunities with account teams.

Skills

Solution engineering

Customer-facing

Stakeholder engagement

Demo & POC delivery

Architectural design

CI/CD / DevOps

Team mentoring

Communication

Tools

Salesforce

MuleSoft

Data Cloud

APIs

AI/LLM tech

Job description

About the Role

You’ll be the trusted technical advisor for customers across the full lifecycle: shaping solutions and winning deals in presales, then ensuring successful delivery, adoption, and expansion post-sales. You’ll combine deep platform and technology expertise (architecture, integration, data, AI) with strong storytelling and customer engagement skills.

Key Responsibilities

Presales

• Partner with Account Executives to qualify opportunities, uncover business and technical requirements, and build winning strategies.
• Deliver tailored demos, proofs of concept, and technical workshops that tie platform capabilities to business outcomes.
• Present to technical and C-level audiences, including architecture and security reviews.
• Respond to RFPs/RFIs and build solution designs, business cases, and ROI narratives.
• Collaborate with product, specialist, and partner teams to scope and position the right solution.

Post-sales

• Hand over solution designs and context to delivery, Professional Services, and Customer Success teams to ensure continuity.
• Act as a technical escalation point and advisor during implementation, validating architecture and best practices.
• Support adoption, health checks, and value realization workshops with customers.
• Identify expansion and renewal opportunities and partner with account teams to pursue them.
• Capture customer feedback and feed it to product and engineering.

Team and Technology Leadership

• Mentor SEs and share reusable assets: demos, reference architectures, and playbooks.
• Stay current on platform, integration, API, data, security, and AI/agent technologies.
• Contribute to communities of practice and enablement.

Qualifications

Required

• 6+ years in solution engineering, technical consulting, architecture, or senior software engineering, with customer-facing experience.
• Strong grasp of cloud platforms, APIs, microservices, integration patterns, and data architecture.
• Hands-on ability in at least one language (Java, Python, JavaScript/TypeScript, etc.) and with CI/CD or DevOps concepts.
• Proven ability to run demos and POCs and to explain complex technology simply.
• Experience engaging senior stakeholders and influencing without authority.
• Strong collaboration across sales, delivery, and customer success.

Preferred

• Experience with enterprise platforms (Salesforce, MuleSoft, Data Cloud, Agentforce, or similar).
• Familiarity with AI/LLM and agentic technologies.
• Knowledge of security, identity, and compliance frameworks.
• Industry or platform certifications (e.g., Salesforce Architect, cloud certifications).
• Experience with value selling and business case development.