Senior Platform Trust and Safety Engineer

450 Salesforce Middle East FZ-LLC; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Salesforce is seeking a skilled Senior Solution Engineer to shape solutions across presales and post-sales, delivering tailored demos and winning architectures for enterprise customers in the UAE. You will combine cloud expertise with storytelling to engage executives and ensure customer success.

You will lead critical technical workshops, respond to RFPs, and collaborate with product teams to position the right solution, while mentoring junior SEs and staying current on AI/agent technologies.

Qualifications

• 6+ years in solution engineering or senior software roles with customer-facing experience.
• Strong grasp of cloud platforms, APIs, microservices, integration patterns, and data architecture.
• Hands-on ability in Java, Python, or JavaScript/TypeScript with CI/CD concepts.
• Experience presenting to senior stakeholders and influencing without authority.
• Preferred: experience with enterprise platforms (Salesforce, MuleSoft, Data Cloud, Agentforce).

Responsibilities

• Presales: partner with Account Executives to qualify opportunities and gather requirements.
• Deliver tailored demos, proofs of concept, and technical workshops aligning platform capabilities to business outcomes.
• Present to technical and C-level audiences, including architecture and security reviews.
• Respond to RFPs/RFIs and build solution designs, business cases, and ROI narratives.
• Collaborate with product, specialist, and partner teams to scope and position the right solution.
• Post-sales: hand over designs and context to delivery, Professional Services, and Customer Success teams.
• Act as a technical escalation point during implementation and validate architecture.
• Support adoption, health checks, and value realization workshops with customers.
• Identify expansion and renewal opportunities and coordinate with account teams.
• Capture customer feedback and feed it to product and engineering.
• Mentor SEs and share reusable assets like demos and reference architectures.
• Stay current on platform, integration, API, data, security, and AI/agent technologies.
• Contribute to communities of practice and enablement.

Skills

Cloud platforms

APIs

Programming (Java/Python/JS)

CI/CD / DevOps

Demos / POCs

Stakeholder engagement

Education

Salesforce Architect certification

Cloud certifications

Tools

Salesforce

MuleSoft

Data Cloud

Agentforce

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

You’ll be the trusted technical advisor for customers across the full lifecycle: shaping solutions and winning deals in presales, then ensuring successful delivery, adoption, and expansion post-sales. You’ll combine deep platform and technology expertise (architecture, integration, data, AI) with strong storytelling and customer engagement skills.

Key Responsibilities

• Presales Partner with Account Executives to qualify opportunities, uncover business and technical requirements, and build winning strategies.
• Deliver tailored demos, proofs of concept, and technical workshops that tie platform capabilities to business outcomes.
• Present to technical and C-level audiences, including architecture and security reviews.
• Respond to RFPs/RFIs and build solution designs, business cases, and ROI narratives.
• Collaborate with product, specialist, and partner teams to scope and position the right solution.
• Post-sales Hand over solution designs and context to delivery, Professional Services, and Customer Success teams to ensure continuity.
• Act as a technical escalation point and advisor during implementation, validating architecture and best practices.
• Support adoption, health checks, and value realization workshops with customers.
• Identify expansion and renewal opportunities and partner with account teams to pursue them.
• Capture customer feedback and feed it to product and engineering.
• Team and Technology Leadership Mentor SEs and share reusable assets: demos, reference architectures, and playbooks.
• Stay current on platform, integration, API, data, security, and AI/agent technologies.
• Contribute to communities of practice and enablement.

Qualifications Required

• 6+ years in solution engineering, technical consulting, architecture, or senior software engineering, with customer-facing experience.
• Strong grasp of cloud platforms, APIs, microservices, integration patterns, and data architecture.
• Hands-on ability in at least one language (Java, Python, JavaScript/TypeScript, etc.) and with CI/CD or DevOps concepts.
• Proven ability to run demos and POCs and to explain complex technology simply.
• Experience engaging senior stakeholders and influencing without authority.
• Strong collaboration across sales, delivery, and customer success.
• Preferred Experience with enterprise platforms (Salesforce, MuleSoft, Data Cloud, Agentforce, or similar).
• Familiarity with AI/LLM and agentic technologies.
• Knowledge of security, identity, and compliance frameworks.
• Industry or platform certifications (e.g., Salesforce Architect, cloud certifications).
• Experience with value selling and business case development.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.