Personal Banking Solutions Advisor

Mashreq; Dubai; On-site; AED 72,000 - 132,000; Full time

Job summary

Mashreq Bank in Dubai seeks a results-driven Banking Sales Officer responsible for achieving monthly targets and growing the retail product book. You will prospect in targeted segments, present and sell personal banking products, and conduct micro marketing activities including kiosk engagements.

You will handle objections, ensure end-to-end processing within standard TAT, maintain KYC/compliance, and record activities in CRM.

Qualifications

• Sales profile requiring confidence, persistence, personality and verbal written communication.
• Basic knowledge of products, service policies and processes of Retail Banking.
• Graduate from any discipline with 2 years banking sales experience

Responsibilities

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Conduct micro marketing activities that include kiosk activities and other direct marketing activities.
• Handle objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escape any suspected or actual breaches to Senior Management, Governance, as may be required.

Skills

Sales & Negotiation

Customer Service

Communication Skills

Resilience

Education

Bachelor's degree or equivalent

Job description

Mashreq Bank in Dubai seeks a results-driven Banking Sales Officer responsible for achieving monthly targets and growing the retail product book. You will prospect in targeted segments, present and sell personal banking products, and conduct micro marketing activities including kiosk engagements.

You will handle objections, ensure end-to-end processing within standard TAT, maintain KYC/compliance, and record activities in CRM.