Senior Patient Services & Billing Specialist

NMC GROUP SERVICES.; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Tanqeeb, a UAE healthcare provider, seeks a customer service-oriented professional to manage patient inquiries, registration, billing, and insurance verification. You will coordinate with doctors and staff to ensure smooth patient flow and accurate charge capture.

The role emphasizes confidentiality, data accuracy, and adherence to hospital policies, with attention to infection control and quality standards.

Qualifications

• 2+ years of experience in customer service role; Healthcare experience in UAE will be an advantage.
• Excellent communication and interpersonal skills; ability to handle sensitive information.
• Strong data entry and accuracy in patient billing and records.

Responsibilities

• Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency; refer callers or schedule appointments.
• Register new patients and follow up, update files, and respond to inquiries about treatment, benefits and billing.
• Ensure payor eligibility verification and provide information about medical insurance coverage to patients.

Skills

Customer service

Interpersonal skills

Data accuracy

Confidentiality

Communication skills

Tools

Hospital Information System

Job description

Tanqeeb, a UAE healthcare provider, seeks a customer service-oriented professional to manage patient inquiries, registration, billing, and insurance verification. You will coordinate with doctors and staff to ensure smooth patient flow and accurate charge capture.

The role emphasizes confidentiality, data accuracy, and adherence to hospital policies, with attention to infection control and quality standards.