Senior Partner Performance Lead — Customer Service

Amazon UAE; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Amazon UAE in Dubai seeks a Senior Partner Performance Manager - Customer Service to lead external vendor operations, drive service quality, and ensure compliance with data privacy and security standards across markets.

The role focuses on vendor governance, performance analytics, and procurement support, with travel up to 30 percent and fluency in Italian and English to liaise with global teams.

Qualifications

• Bachelor's degree in management or related field.
• Fluent Italian (spoken, read, written).
• Strong English communication skills.
• Experience analyzing operational data to identify drivers.
• Experience managing external vendors or clients.

Responsibilities

• Build and maintain relationships with Customer Service vendors and internal stakeholders.
• Manage partner performance across service quality, productivity, operational delivery, compliance, and customer experience.
• Analyze performance data to identify trends, service gaps, and underlying drivers.
• Develop corrective action plans with vendors when standards are not met.
• Participate in RFP processes and pricing discussions.
• Establish governance for data privacy and security.

Skills

Vendor management

Partner performance

Customer service

Data privacy

Compliance governance

Procurement support

RFP administration

Pricing negotiation

Contract negotiation

Stakeholder management

Project management

Data analysis

Italian language

Cross-functional collaboration

Education

Bachelor's degree in Management, Business Administration, Economics, Engineering, Marketing, or related discipline

Job description

Amazon UAE in Dubai seeks a Senior Partner Performance Manager - Customer Service to lead external vendor operations, drive service quality, and ensure compliance with data privacy and security standards across markets.

The role focuses on vendor governance, performance analytics, and procurement support, with travel up to 30 percent and fluency in Italian and English to liaise with global teams.