Italian-Speaking Vendor Manager – Global Partnerships

Amazon; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Amazon in Dubai is seeking a Vendor Manager who speaks Italian to drive partner performance and operational excellence within the CS Global Outsourcing team. This role focuses on ensuring compliance, implementing new programs, and collaborating with internal teams to enhance the customer experience.

The successful candidate will lead stakeholder relationships, manage complex vendor operations, and make data-backed decisions in a fast-paced environment. Travel about 30% is expected.

Qualifications

• Bachelor's degree requirements as listed in the job ad.
• Experience analyzing data and best practices to assess performance drivers.

Responsibilities

• Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems
• Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession; Sharing operational and quality best practice across the Amazon Customer Service network
• Support contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
• Based on EU and global data privacy regulation, develop and implement standards, mechanisms and create governance to simplify complex processes and optimize for customer experience, security, and compliance aspects
• Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations
• Demonstrate ownership, not shying away from rolling up your sleeves to get things done
• Significant international travel required (roughly 30%)

Skills

Leadership

Attention to detail

Organization

Data analysis

Education

Bachelor's degree in management

Bachelor's degree in business administration

Bachelor's degree in economics

Bachelor's degree in engineering

Bachelor's degree in marketing

Job description

Amazon in Dubai is seeking a Vendor Manager who speaks Italian to drive partner performance and operational excellence within the CS Global Outsourcing team. This role focuses on ensuring compliance, implementing new programs, and collaborating with internal teams to enhance the customer experience.

The successful candidate will lead stakeholder relationships, manage complex vendor operations, and make data-backed decisions in a fast-paced environment. Travel about 30% is expected.