Senior Operations & Sales Lead for Luxury Boutiques

IWC Schaffhausen; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

IWC Schaffhausen is seeking a Senior Operations Executive in Dubai to drive stock and sales operations, optimize replenishment, and support boutiques and partners with SAP and Booster systems.

You will build dashboards, analyze market performance, and ensure process governance while coordinating with regional teams. A passion for fine watchmaking and strong English communication are essential.

Qualifications

• Bachelor's degree with at least 5 years of experience in sales operations or similar role.
• Fluency in English.
• Proficient in IT with advanced skills in Microsoft 365.
• Experience with SAP or similar ERP is a major plus.
• Analytical mindset and strong time management.
• Detail-oriented, organized and solution-driven.
• Hands-on mindset, proactive and customer service oriented.
• Self-motivated, positive attitude, and strong team player; passion for fine watchmaking.

Responsibilities

• Be the key user for all Sales Operations related tasks.
• Monitor daily sales and proactively manage stock replenishment.
• Manage orders, returns, transfers and dispatch in SAP, coordinating with regional and HQ teams.
• Manage consignment stock and implement model stocks.
• Handle product requests (straps, warranty cards, repairs, spare parts).
• Coordinate with Supply, Logistics, Finance and regional platforms.
• Provide high-quality service and resolve enquiries on prices, availability and deliveries.
• Assist with SAP/Booster openings/closings of POS and event locations.
• Create and follow up on Capex and invoices.
• Ensure warranty activation follow-up in Booster.

Skills

Fluent English

SAP

Booster

Microsoft 365

Analytical mindset

Time management

Detail-oriented

Team player

Customer service

Watchmaking passion

Education

Bachelor's degree

Tools

SAP

Booster

Job description

IWC Schaffhausen is seeking a Senior Operations Executive in Dubai to drive stock and sales operations, optimize replenishment, and support boutiques and partners with SAP and Booster systems.

You will build dashboards, analyze market performance, and ensure process governance while coordinating with regional teams. A passion for fine watchmaking and strong English communication are essential.