Senior Operations and Sales Executive

Richemont Iberia SL; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Richemont Iberia SL in Dubai is seeking a Senior Operations Executive who will drive sales planning, stock optimization and provide analytics to support boutiques and partners.

You will own SAP/Booster related processes, manage stock, consignment and events, and collaborate with Supply, Logistics and Finance to ensure smooth operations across the network. Fluency in English and strong IT skills are essential.

Qualifications

• Bachelor's degree with at least 5 years of experience in sales operations or similar role.
• Fluency in English.
• Proficient in IT with advanced skills in Microsoft 365.
• Experience with SAP or Booster is a major plus.
• Analytical mindset and strong time management skills.
• Detail-oriented, organized and solution-driven.
• Hands-on, proactive with strong customer service mindset.

Responsibilities

• Be the key user for all Sales Operations related tasks
• Monitor daily sales and proactively manage stock replenishment
• Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
• Manage consignment stock
• Implement and monitor model stocks
• Handle requests for all products (straps, warranty cards, repairs, including spare parts)
• Coordinate with Supply, Logistics, Finance and regional platforms
• Problem solver for all operational challenges
• Deal with all enquiries in an efficient and service-oriented manner (prices, availability, deliveries, complaints, etc.)
• Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.
• Be the point of entry for requests of internal boutiques, area managers and wholesale partners
• Manage requests related to product availability, pricing, deliveries and complaints
• Provide shipment and order updates
• Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set-up, master data maintenance)
• PO Creation and follow-up for Capex and invoices
• Ensure warranty activation follow-up in Booster
• Support retail and wholesale during events and operational needs
• Be of support to understand the performance of the market
• Updated and create dashboards to monitor market performance
• Conduct product and boutique performance analysis
• Support management during business reviews and weekly sales forecast

Skills

Analytical mindset

Time management

Detail oriented

Problem solving

Customer service mindset

Team player

Proactive

Education

Bachelor's degree

Tools

SAP

Booster

Microsoft 365

Job description

HOW YOU WILL MAKE AN IMPACT

Reporting to the IWC Regional Head of Operations, the Senior Operations Executive will play a vital role in our organization by driving operational excellence and ensuring a seamless sales planning and distribution process. You will be instrumental in optimizing stock management, providing critical support to our boutiques and partners, and delivering insightful business analytics. Your proactive approach, problem-solving skills and dedication to service will directly contribute to our market performance and the overall success of our Maison.

KEY RESPONSIBILITIES

Merchandising & Stock operation management (40%):

Be the key user for all Sales Operations related tasks

• Monitor daily sales and proactively manage stock replenishment
• Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
• Manage consignment stock
• Implement and monitor model stocks
• Handle requests for all products (straps, warranty cards, repairs, including spare parts)
• Coordinate with Supply, Logistics, Finance and regional platforms
• Problem solver for all operational challenges
• Deal with all enquiries in an efficient and service-oriented manner (prices, availability, deliveries, complaints, etc.)
• Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.

Network Support & Relationship Management (40%)

Be the point of entry for requests of internal boutiques, area managers and wholesale partners

• Manage requests related to product availability, pricing, deliveries and complaints
• Provide shipment and order updates
• Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set-up, master data maintenance)
• PO Creation and follow-up for Capex and invoices
• Ensure warranty activation follow-up in Booster
• Support retail and wholesale during events and operational needs

Business Analytics & Forecasting (10%)

Be of support to understand the performance of the market

• Updated and create dashboards to monitor market performance
• Conduct product and boutique performance analysis
• Support management during business reviews and weekly sales forecast
  

Systems & Process Governance – SAP / Booster (10%)

• Ensure business processes are properly understood and executed in full compliance
• Act as key user for SAP and Booster systems
• Test SAP/Booster releases and pilots
• Ensure business processes are properly executed and understood

KEY COMPETENCIES:

• Bachelor's degree with at least 5 years of experience in sales operations or similar role
• Fluency in English
• Proficient in IT with advanced skills in Microsoft 365
• Experience with SAP or similar ERP is a major plus
• Analytical mindset
• Strong time management skills / able to manage simultaneous deadlines
• Detail-oriented, organized and solution-driven
• Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset
• A self-motivated, positive attitude, and a strong team player mentality
• Passion for fine watchmaking