Senior Operations & Sales Leader — Stock, Analytics & Boutique Support

Richemont Iberia SL; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Richemont Iberia SL in Dubai is seeking a Senior Operations Executive who will drive sales planning, stock optimization and provide analytics to support boutiques and partners.

You will own SAP/Booster related processes, manage stock, consignment and events, and collaborate with Supply, Logistics and Finance to ensure smooth operations across the network. Fluency in English and strong IT skills are essential.

Qualifications

• Bachelor's degree with at least 5 years of experience in sales operations or similar role.
• Fluency in English.
• Proficient in IT with advanced skills in Microsoft 365.
• Experience with SAP or Booster is a major plus.
• Analytical mindset and strong time management skills.
• Detail-oriented, organized and solution-driven.
• Hands-on, proactive with strong customer service mindset.

Responsibilities

• Be the key user for all Sales Operations related tasks
• Monitor daily sales and proactively manage stock replenishment
• Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
• Manage consignment stock
• Implement and monitor model stocks
• Handle requests for all products (straps, warranty cards, repairs, including spare parts)
• Coordinate with Supply, Logistics, Finance and regional platforms
• Problem solver for all operational challenges
• Deal with all enquiries in an efficient and service-oriented manner (prices, availability, deliveries, complaints, etc.)
• Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits.
• Be the point of entry for requests of internal boutiques, area managers and wholesale partners
• Manage requests related to product availability, pricing, deliveries and complaints
• Provide shipment and order updates
• Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set-up, master data maintenance)
• PO Creation and follow-up for Capex and invoices
• Ensure warranty activation follow-up in Booster
• Support retail and wholesale during events and operational needs
• Be of support to understand the performance of the market
• Updated and create dashboards to monitor market performance
• Conduct product and boutique performance analysis
• Support management during business reviews and weekly sales forecast

Skills

Analytical mindset

Time management

Detail oriented

Problem solving

Customer service mindset

Team player

Proactive

Education

Bachelor's degree

Tools

SAP

Booster

Microsoft 365

Job description

Richemont Iberia SL in Dubai is seeking a Senior Operations Executive who will drive sales planning, stock optimization and provide analytics to support boutiques and partners.

You will own SAP/Booster related processes, manage stock, consignment and events, and collaborate with Supply, Logistics and Finance to ensure smooth operations across the network. Fluency in English and strong IT skills are essential.