Luxury Operations & Sales Strategist (SAP & Analytics)

AE01 Richemont Dubai FZE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Richemont Dubai FZE, home to IWC, seeks a Senior Operations Executive to drive stock, sales planning and distribution excellence. You will optimize stock levels, support boutiques and partners, and deliver actionable analytics to boost market performance.

Reporting to the IWC Regional Head of Operations, you will be the key user for SAP/Booster, manage stock replenishment, orders, returns, and audits, and contribute to quarterly business reviews with a proactive, service‑oriented mindset.

Qualifications

• Bachelor's degree with 5+ years in sales operations or similar role.
• Fluency in English, both spoken and written.
• Proficient IT skills with Microsoft 365 suite.
• Experience with SAP or similar ERP is a plus.
• Analytical mindset with strong time management and attention to detail.

Responsibilities

• Merchandising and stock operations: monitor stock, manage replenishment, orders, returns and transfers in SAP.
• Network support: manage requests from boutiques and partners, provide updates and assistance.
• Analytics and forecasting: create dashboards and support weekly sales forecasting.
• Systems governance: be SAP/Booster key user, test releases and ensure process compliance.

Skills

English fluency

Microsoft 365

Analytical mindset

Time management

Customer service mindset

Education

Bachelor's degree

Tools

SAP

Job description

Richemont Dubai FZE, home to IWC, seeks a Senior Operations Executive to drive stock, sales planning and distribution excellence. You will optimize stock levels, support boutiques and partners, and deliver actionable analytics to boost market performance.

Reporting to the IWC Regional Head of Operations, you will be the key user for SAP/Booster, manage stock replenishment, orders, returns, and audits, and contribute to quarterly business reviews with a proactive, service‑oriented mindset.