Senior Operations and Sales Executive

IWC Schaffhausen; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

IWC Schaffhausen is seeking a Senior Operations Executive in Dubai to drive stock and sales operations, optimize replenishment, and support boutiques and partners with SAP and Booster systems.

You will build dashboards, analyze market performance, and ensure process governance while coordinating with regional teams. A passion for fine watchmaking and strong English communication are essential.

Qualifications

• Bachelor's degree with at least 5 years of experience in sales operations or similar role.
• Fluency in English.
• Proficient in IT with advanced skills in Microsoft 365.
• Experience with SAP or similar ERP is a major plus.
• Analytical mindset and strong time management.
• Detail-oriented, organized and solution-driven.
• Hands-on mindset, proactive and customer service oriented.
• Self-motivated, positive attitude, and strong team player; passion for fine watchmaking.

Responsibilities

• Be the key user for all Sales Operations related tasks.
• Monitor daily sales and proactively manage stock replenishment.
• Manage orders, returns, transfers and dispatch in SAP, coordinating with regional and HQ teams.
• Manage consignment stock and implement model stocks.
• Handle product requests (straps, warranty cards, repairs, spare parts).
• Coordinate with Supply, Logistics, Finance and regional platforms.
• Provide high-quality service and resolve enquiries on prices, availability and deliveries.
• Assist with SAP/Booster openings/closings of POS and event locations.
• Create and follow up on Capex and invoices.
• Ensure warranty activation follow-up in Booster.

Skills

Fluent English

SAP

Booster

Microsoft 365

Analytical mindset

Time management

Detail-oriented

Team player

Customer service

Watchmaking passion

Education

Bachelor's degree

Tools

SAP

Booster

Job description

How You Will Make an Impact

Reporting to the IWC Regional Head of Operations, the Senior Operations Executive will play a vital role in our organization by driving operational excellence and ensuring a seamless sales planning and distribution process. You will be instrumental in optimizing stock management, providing critical support to our boutiques and partners, and delivering insightful business analytics. Your proactive approach, problem‑solving skills and dedication to service will directly contribute to our market performance and the overall success of our Maison.

Key Responsibilities

Merchandising & Stock operation management (40%):

• Be the key user for all Sales Operations related tasks
• Monitor daily sales and proactively manage stock replenishment
• Manage orders, returns, transfers and dispatch in SAP, in coordination with regional and HQ teams
• Manage consignment stock
• Implement and monitor model stocks
• Handle requests for all products (straps, warranty cards, repairs, including spare parts)
• Coordinate with Supply, Logistics, Finance and regional platforms
• Problem solver for all operational challenges
• Deal with all enquiries in an efficient and service‑oriented manner (prices, availability, deliveries, complaints, etc.)
• Ensure and manage proper understanding and execution of Maison Consignment policies and procedures and assist with bi‑annual audits.

Network Support & Relationship Management (40%)

• Be the point of entry for requests of internal boutiques, area managers and wholesale partners
• Manage requests related to product availability, pricing, deliveries and complaints
• Provide shipment and order updates
• Assist on SAP/Booster Opening / Closings of POS and event locations (opening stock order planning, SAP set‑up, master data maintenance)
• PO Creation and follow‑up for Capex and invoices
• Ensure warranty activation follow‑up in Booster
• Support retail and wholesale during events and operational needs

Business Analytics & Forecasting (10%)

• Be of support to understand the performance of the market
• Updated and create dashboards to monitor market performance
• Conduct product and boutique performance analysis
• Support management during business reviews and weekly sales forecast

Systems & Process Governance – SAP / Booster (10%)

• Ensure business processes are properly understood and executed in full compliance
• Act as key user for SAP and Booster systems
• Test SAP/Booster releases and pilots
• Ensure business processes are properly executed and understood

Key Competencies

• Bachelor's degree with at least 5 years of experience in sales operations or similar role
• Fluency in English
• Proficient in IT with advanced skills in Microsoft 365
• Experience with SAP or similar ERP is a major plus
• Analytical mindset
• Strong time management skills / able to manage simultaneous deadlines
• Detail-oriented, organized and solution‑driven
• Hands‑on mentality, pro‑active and problem‑solving minded & strong customer service mindset
• A self‑motivated, positive attitude, and a strong team player mentality
• Passion for fine watchmaking