Senior Operations Manager – FM Service Provider

Tanqeeb; Dubai; On-site; AED 350,000 - 550,000; Full time

Benefits offered by this job

Visa

Flights

Medical insurance

Family benefits

Job summary

Tanqeeb seeks a Senior Operations Manager for an FM service provider in Dubai. You will manage day-to-day operations of a large workforce, delivering full FM services through a blue-collar team across multiple contracts, mainly residential buildings and communities. Arabic language is essential for success in this role.

The ideal candidate will have degree-level education, proven FM operations experience, and strong client management and budgeting skills to meet KPIs and SLAs.

Qualifications

• Degree in any discipline.
• Experience as an FM Service Provider.
• Experience as an Operations Manager managing workforces across multiple contracts.
• Understanding of performance-based contracts delivering to SLAs and KPIs.
• Some budgetary responsibility.
• Experience delivering FM to residential properties (high rise & communities).
• Excellent client management capabilities.
• Excellent communicator.

Responsibilities

• Oversee day-to-day FM operations for a large workforce (>2000 staff) across multiple contracts.
• Ensure performance-based contracts meet SLAs and KPIs.
• Provide budgetary oversight and financial stewardship.
• Maintain strong client relationships and service quality across residential properties and communities.

Skills

Operations management

Client management

Arabic language

Communication

SLAs & KPIs

Education

Degree in any discipline

Job description

Senior Operations Manager – FM Service Provider – Dubai, UAEOur client is part of a major, Dubai based, high profile and successful Group of companies, that include Real Estate Development, Facilities, Property and Community Management.Currently they are seeking a Senior Operations Manager to join their FM Service Provider team. The successful individual will be responsible for managing day to day operations of a large workforce, delivering the full scope of FM services through a blue collar team, with a total headcount of over 2000 employees. Candidates should be experienced in FM operations working within a leading service provider environment. They will be responsible for multiple contracts, predominantly focussed within residential buildings and communities. Arabic speaking will be ESSENTIAL for this position.

Qualifications and Requirements:

• Degree qualified in any discipline
• Experience working as the FM Service Provider
• Experience as an Operations Manager, manging workforces across multiple contracts
• A thorough understanding of performance-based contracts delivering to SLAs and Meeting KPIs
• Some budgetary responsibility will be needed
• Experience in delivering FM to residential properties, both high rise and communities
• Excellent client management capabilities
• Excellent communicator

In return our client offers a competitive salary, family benefits (including visa, flights and medical) and a fantastic opportunity to develop within their organisation.