Senior Operations Manager

Emrill Services; United Arab Emirates; On-site; AED 450,000 - 650,000; Full time

Job summary

Emrill Services seeks an experienced facilities management leader to oversee Integrated Facilities Management (IFM) contracts, ensuring service excellence, strong client relationships, and commercial performance in a dynamic environment.

The role requires senior FM leadership, multi-contract oversight, and a focus on operational excellence, safety, and continuous improvement across Technical, Housekeeping, Security and Support Services.

Qualifications

• Proven leadership and people-management capabilities in FM environments.
• Strong client-management and contract-delivery experience across multiple contracts.
• Experience with CAFM systems and KPI/SLA monitoring.
• Experience with risk assessment and continuous improvement programs.
• Membership of a professional body and progression toward chartered status preferred.

Responsibilities

• Lead the delivery of Integrated Facilities Management (IFM) contracts in line with SLAs, KPIs and company procedures.
• Manage multiple FM contracts safely, efficiently and profitably.
• Develop and implement Contract Management Plans and continuous improvement strategies.
• Monitor performance, challenge metrics and drive service improvements.
• Build and maintain strong relationships with clients, suppliers and stakeholders.
• Lead multidisciplinary site and IFM teams to ensure consistent standards across contracts.
• Drive initiatives for operational efficiency, energy reduction, cost optimisation and best practices.
• Oversee CAFM-driven performance reporting and analytics.
• Develop workforce, succession, training and career-development plans.
• Set objectives for direct reports and conduct regular performance reviews.
• Collaborate with HR on manpower planning, recruitment and retention strategies.
• Support bid and work-winning teams in evaluating new opportunities and managing risks.

Skills

Leadership

Client relations

Contract management

People management

Operational excellence

Education

Degree or equivalent

Engineering degree (preferred)

MBA (advantage)

Tools

CAFM systems

Job description

Emrill is looking for an experienced Facilities Management professional to lead the delivery of Integrated Facilities Management (IFM) contracts, ensuring exceptional service delivery, strong client relationships, operational excellence, compliance, and commercial performance.

The successful candidate will have strong experience managing multiple FM contracts and leading multidisciplinary teams across Technical, Housekeeping, Security, and Support Services.

Key Responsibilities

• Lead the delivery of IFM services in line with contractual obligations, SLAs, KPIs, company procedures, and statutory requirements.
• Manage multiple FM contracts safely, efficiently, and profitably.
• Develop and implement Contract Management Plans and continuous improvement strategies.
• Monitor contractual performance, challenge performance metrics, and drive service improvements.
• Establish and maintain strong relationships with clients, suppliers, contractors, and other stakeholders.
• Lead multidisciplinary site and IFM teams and ensure consistent operational standards across contracts.
• Drive initiatives focused on operational efficiency, energy reduction, cost optimisation, and best practices.
• Lead the effective implementation and utilisation of CAFM systems for proactive and reactive performance reporting.
• Develop workforce, succession, training, and career-development plans to strengthen team capability and retention.
• Set clear objectives for direct reports, conduct regular performance reviews and 1-to-1 meetings, and promote a high-performance culture.
• Work closely with HR on manpower planning, recruitment, development, and retention strategies.
• Support contract renewals, customer improvement plans, cost-reduction initiatives, and wider FM business improvement programmes.
• Support bid and work-winning teams in evaluating and developing new business opportunities.
• Identify, assess, and manage contractual risks and commercial opportunities.

Qualifications

• Degree or equivalent qualification; Engineering degree preferred
• MBA would be an added advantage
• IOSH certification essential
• NEBOSH certification preferred
• Membership of a recognised professional body, ideally progressing towards Chartered status

Experience

• Minimum 3 years experience in a senior management role within Facilities Management
• Proven track record of successfully managing multiple FM / IFM contracts
• Strong experience in client management, operational leadership, service delivery, people management, and commercial performance
• Good understanding of SLA/KPI management, CAFM systems, HSSEQ requirements, and continuous improvement

If you have a strong background in Facilities Management and are passionate about delivering operational excellence and exceptional customer service, we would be interested in hearing from you.