Senior IFM Operations Leader | Service Excellence

Emrill Services; United Arab Emirates; On-site; AED 450,000 - 650,000; Full time

Job summary

Emrill Services seeks an experienced facilities management leader to oversee Integrated Facilities Management (IFM) contracts, ensuring service excellence, strong client relationships, and commercial performance in a dynamic environment.

The role requires senior FM leadership, multi-contract oversight, and a focus on operational excellence, safety, and continuous improvement across Technical, Housekeeping, Security and Support Services.

Qualifications

• Proven leadership and people-management capabilities in FM environments.
• Strong client-management and contract-delivery experience across multiple contracts.
• Experience with CAFM systems and KPI/SLA monitoring.
• Experience with risk assessment and continuous improvement programs.
• Membership of a professional body and progression toward chartered status preferred.

Responsibilities

• Lead the delivery of Integrated Facilities Management (IFM) contracts in line with SLAs, KPIs and company procedures.
• Manage multiple FM contracts safely, efficiently and profitably.
• Develop and implement Contract Management Plans and continuous improvement strategies.
• Monitor performance, challenge metrics and drive service improvements.
• Build and maintain strong relationships with clients, suppliers and stakeholders.
• Lead multidisciplinary site and IFM teams to ensure consistent standards across contracts.
• Drive initiatives for operational efficiency, energy reduction, cost optimisation and best practices.
• Oversee CAFM-driven performance reporting and analytics.
• Develop workforce, succession, training and career-development plans.
• Set objectives for direct reports and conduct regular performance reviews.
• Collaborate with HR on manpower planning, recruitment and retention strategies.
• Support bid and work-winning teams in evaluating new opportunities and managing risks.

Skills

Leadership

Client relations

Contract management

People management

Operational excellence

Education

Degree or equivalent

Engineering degree (preferred)

MBA (advantage)

Tools

CAFM systems

Job description

Emrill Services seeks an experienced facilities management leader to oversee Integrated Facilities Management (IFM) contracts, ensuring service excellence, strong client relationships, and commercial performance in a dynamic environment.

The role requires senior FM leadership, multi-contract oversight, and a focus on operational excellence, safety, and continuous improvement across Technical, Housekeeping, Security and Support Services.