Senior Operations Control Specialist

Royal Jet; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aviation company in Abu Dhabi seeks a Flight Operations Control Centre Manager. The role involves ensuring safe operations, developing customer-focused service delivery, and extensive coordination with stakeholders. Candidates should have significant experience in Airline or Military operations, including flight dispatching, alongside strong communication and organizational skills. This position offers a unique opportunity to manage key operations in a dynamic environment.

Qualifications

• Minimum 5–7 years of work experience in an Airline or Military operations environment.
• 3 years experience as a flight dispatcher.
• Valid Flight dispatch license holder preferred.
• ICAO level proficiency 4 for aviation language.

Responsibilities

• Assist in ensuring safe and compliant operation of aircraft.
• Develop a culture of customer focus in service delivery.
• Monitor weather and evaluate flight progress.
• Ensure effective communication between stakeholders.

Skills

Customer focus

Performance management

Risk management

Strong communication skills

Planning and organizing

Education

University Degree or equivalent

Job description

Overview

Responsible in providing assistance to Flight Operations Control Centre Manager to ensure safe compliant and flawless operation of all aircrafts and ensure all policies and procedures are adhered .

Responsibilities

• Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery.
• Ensure that the organisations approach to data protection security and retention complies with best practice and that policies and procedures are effectively implemented.
• To develop continuously improve and implement the organisations approach to risk management.
• Continuously demonstrate efficiency and effectiveness in managing allocated resources for his/her department
• Ensure that communication between all stakeholders Maintenance and Load control are monitored identified and actioned on time.
• Responsible for crosschecking the planning scenarios of each mission on the shift. Secure all permits and follow up for any missing information.
• Receive correlate and accept preplanned mission files from Fight Planners on each shift.
• To initiate revise and update the Flight Plan including short notice flights
• Ensure that 24/7 coordination between the operations is maintained.
• Responsible for maintaining 24/7 effective liaison with subordinate mission support organizations including Operational Engineering and Administrative elements. Ensure the readiness and planning requirements as detailed through the reporting structures.
• Monitor weather conditions aircraft position reports and aeronautical l navigation charts to evaluate the progress of flight.
• Ensure the information flow is carried out in a top confidential manner
• Interacting with all operating departments to ensure all dayofflight opportunities operating constraints and all irregular operation recovery options are identified and actioned.
• Assist Operations Manager (Planning) to ensure that all missions completed are closed with all documentations used for planning and execution by respective team member.
• Responsible for crosschecking the planning scenarios of each mission on the shift secure all permits and follow up for any missing information.
• Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery.
• Ensure that the organisations approach to data protection security and retention complies with best practice and that policies and procedures are effectively implemented.
• To develop continuously improve and implement the organisations approach to risk management.
• Continuously demonstrate efficiency and effectiveness in managing allocated resources for his/her department

Qualifications

• Minimum 57 years of work experience in an Airline / Military operations environment of which a minimum 3 year experience must be as a flight dispatcher.
• University Degree or equivalent.
• Valid Flight dispatch license holder (Preferred)
• Recurrency and proficiency check must be current and valid all times
• ICAO level proficiency 4 for aviation language.
• DGR CAT 10 Trained would be preferred.
• Air Cargo Operations certifications desirable
• Strong interpersonal and coaching skills with a passion for developing others
• Strong communication skills in both written and oral
• Strong planning organizing and integration skills
• Strong knowledge in the development and implementation of policies & procedures

Required Experience

Senior IC