Operations Training & Onboarding Specialist

Delivery Hero SE; Abu Dhabi; Presencial; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

instashop, part of Delivery Hero, is seeking an Associate Operations Training & Onboarding to support onboarding and training for riders, pickers, and operations teams in the UAE. You will work with cross-functional teams to ensure timely delivery of training and compliance with mandatory requirements.

The role focuses on delivering onboarding and refresher sessions, maintaining training records, and identifying gaps to drive targeted coaching and improvements within the operations function.

Formación

• Bachelor’s degree is required.
• Minimum 3 years of experience in Training, L&D or related functions within operations.
• Strong communication skills in English.
• Experience with e-learning platforms.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.

Responsabilidades

• Support the execution of onboarding programs for riders, pickers, and operational teams.
• Deliver onboarding, refresher, and operational training sessions as per plans and requirements.
• Maintain training materials, attendance records, assessments, and certification data.
• Monitor trainee performance and identify knowledge gaps, escalating issues as needed.
• Track training completion and post-training performance, providing updates to Operations teams.
• Support training improvement initiatives and project work led by the Specialist.

Conocimientos

Onboarding

Training delivery

Communication

Time management

Interpersonal skills

Problem solving

Educación

Bachelor’s Degree

Herramientas

MS Office

Google Workspace

e-learning platforms

Descripción del empleo

instashop, part of Delivery Hero, is seeking an Associate Operations Training & Onboarding to support onboarding and training for riders, pickers, and operations teams in the UAE. You will work with cross-functional teams to ensure timely delivery of training and compliance with mandatory requirements.

The role focuses on delivering onboarding and refresher sessions, maintaining training records, and identifying gaps to drive targeted coaching and improvements within the operations function.