Senior Ocean Freight Export Lead

Deutsche Post; Dubai; On-site; AED 223,000 - 335,000; Full time

Job summary

DHL Global Forwarding in Dubai seeks an Ocean Freight Export Senior Specialist to lead shipment execution, coordinate bookings, and act as primary customer contact. You will ensure routing, invoicing accuracy, and regulatory compliance while driving profitability and customer satisfaction.

Join a global leader with a strong network and a focus on excellence, continuous improvement, and building lasting client relationships in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience/qualification.
• More than 2 years of experience in ocean freight operations.
• Strong knowledge of shipping documentation and regulatory requirements.

Responsibilities

• Coordinate shipment level activities including booking, documentation, and related transport.
• Act as primary customer contact for shipment information, exceptions, and claims.
• Manage routing and assignment to meet service commitments while optimizing profit and invoicing.
• Ensure regulatory compliance for commodity and locations.
• Build relationships with customers, identify upsell opportunities, and support retention.
• Improve ocean freight productivity through better processes and resource allocation.
• Resolve supplier performance issues and drive improvements.
• Provide guidance or training to less experienced staff.
• Contribute to PDs and GEMBA with improvement ideas.
• Own the profitability of the file.

Skills

Shipment coordination

Customer service

Invoicing

Regulatory compliance

Supplier management

Process improvement

Mentoring

Cross-functional collaboration

Analytical skills

Budget profitability

Education

Bachelor's degree

Job description

DHL Global Forwarding in Dubai seeks an Ocean Freight Export Senior Specialist to lead shipment execution, coordinate bookings, and act as primary customer contact. You will ensure routing, invoicing accuracy, and regulatory compliance while driving profitability and customer satisfaction.

Join a global leader with a strong network and a focus on excellence, continuous improvement, and building lasting client relationships in a fast-paced environment.