Senior Manager, SME Acquiring & Activation

Emaratech; Dubai; In loco; AED 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Emaratech is seeking a senior Manager to lead the SME acquiring business (noqodi) in the UAE. You will own the P&L, drive revenue per merchant, and manage a team of 10–11 Sales Executives along with Outsourced Sales Partners.

You will redefine onboarding, optimize campaigns, and supervise incentive plans. You will collaborate with Operations, Risk and Compliance, and Product to accelerate merchant activation, retention and expansion across bundles like POS, SoftPOS, online checkout, Pay by Link,

Competenze

• Eight to twelve years in SME or merchant acquiring sales with a bank, acquirer, PSP or fintech in the UAE.
• At least 3 years leading a field sales team of 8+ with a track record of meeting merchant acquisition targets.
• Experience managing third‑party or outsourced sales agents, including their commission structures.
• Has designed or run a sales incentive plan.
• Has improved an onboarding, sales or operations process with measurable results.

Mansioni

• Own the SME acquiring P&L: merchants signed and live, TPV, revenue, cost of sale and contribution after team cost.
• Set monthly targets by Sales Executive and by Outsourced Sales Partner, and track delivery weekly.
• Grow revenue per merchant by cross-selling the full bundle: POS, SoftPOS, online checkout, Pay by Link, business wallet, WPS payroll and cards.
• Lead, coach and manage 10–11 Sales Executives: territories, daily activity, pipeline reviews and performance management.
• Recruit and onboard new Sales Executives in line with the hiring plan, and keep the team at full productivity.
• Build a sales playbook: target segments, prospect lists, pitch, objection handling and conversion from noqodi's government-fee payers.
• Run sales campaigns through free zones, typing centres, business centres, accountants and associations.
• Design the sales incentive plan for the SME team, and for Outsourced Sales Partners, with HR and Finance.
• Select, onboard and manage Outsourced Sales Partners: contracts, targets, commission terms and service levels.
• Train partner staff on noqodi's products, pricing, KYB requirements and onboarding steps.
• Track partner productivity and merchant quality monthly, and replace partners that miss targets.
• Map the current SME onboarding journey end to end, from application to first transaction, and remove delays.
• Redesign the process with Operations, Risk and Compliance and Product: simpler KYB, digital applications, e-signatures, risk-based checks and automated MID and terminal setup.
• Set and track an onboarding turnaround target, aiming for T+2 from complete application to live merchant.
• Make sure faster onboarding stays within noqodi's risk, scheme and regulatory requirements.
• Make sure signed merchants start transacting quickly; track activation within 30 days of going live.
• Monitor inactive and declining merchants, and run re-activation and retention actions.
• Gather merchant feedback on products and service, and act on it with Product and Operations.
• Track competitor offers, pricing and promotions in the SME market: banks, PSPs, fintechs and POS providers.

Conoscenze

Sales leadership

Process thinking

Relationship building

Commercial judgement

Fluent English

Formazione

Bachelor's degree in Business, Finance, Engineering or related field

MBA (advantage)

Strumenti

CRM

Sales dashboards

Descrizione del lavoro

Emaratech is seeking a senior Manager to lead the SME acquiring business (noqodi) in the UAE. You will own the P&L, drive revenue per merchant, and manage a team of 10–11 Sales Executives along with Outsourced Sales Partners.

You will redefine onboarding, optimize campaigns, and supervise incentive plans. You will collaborate with Operations, Risk and Compliance, and Product to accelerate merchant activation, retention and expansion across bundles like POS, SoftPOS, online checkout, Pay by Link,