Senior Manager - Digital Product Design

Majid Al Futtaim; Dubai; On-site; AED 391,000 - 558,000; Full time

Job summary

Majid Al Futtaim is seeking a Senior Manager - Digital Product Design in Dubai to lead product design across the SHARE e-commerce ecosystem. You will guide end-to-end UX and UI delivery, scale design systems, mentor designers, and improve engagement, accessibility, and service quality.

The role requires defining product vision, collaborating with product, engineering, data, and marketing teams, and delivering customer-centered mobile and web experiences at scale.

Qualifications

• >10 years of experience in product design leadership across mobile and web platforms.

Responsibilities

• Lead product design across the SHARE e-commerce platform and related journeys.
• Define a clear design vision aligned with customer needs and business priorities.
• Translate strategy into intuitive mobile and web experiences.
• Own end-to-end design process from discovery to post-launch improvement.
• Mentor designers and collaborate with Product, Engineering, Data, and Marketing teams.

Skills

Product design leadership

UX design

UI design

Mobile design

Responsive web design

E-commerce design

Customer journeys

User research

Design strategy

Product discovery

Information architecture

Interaction design

Wireframing

Rapid prototyping

Design systems

Accessible design

Job description

Job Snapshot

• Role: Senior Manager - Digital Product Design
• Location: Dubai, United Arab Emirates
• Industry: Computer Software
• Function: Web-UI-UX Design
• Experience: Minimum 10 years
• Job Type: Full-time
• Salary: 35000-50000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Senior Manager - Digital Product Design in Dubai, United Arab Emirates is a Computer Software leadership opportunity focused on customer-centred mobile and web experiences across the SHARE e-commerce ecosystem. Majid Al Futtaim is hiring an accomplished design leader who can define product vision, guide end-to-end UX and UI delivery, scale design systems, mentor product designers, and improve engagement, retention, accessibility, and digital service quality.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Computer Software
• Function: Web-UI-UX Design
• Salary: 35000-50000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Lead product design across the SHARE e-commerce platform and associated digital customer journeys.
• Define a clear design vision that supports customer needs, business priorities, and long-term platform growth.
• Translate product strategy into intuitive mobile and web experiences.
• Own the end-to-end design process from discovery and research through prototyping, validation, delivery, and post-launch improvement.
• Identify customer pain points, behavioural patterns, usability barriers, and unmet needs through structured research.
• Plan and conduct interviews, usability studies, journey mapping, concept testing, and design validation.
• Convert research findings into practical product opportunities and experience improvements.
• Develop user flows, wireframes, interaction models, prototypes, and high-fidelity interface designs.
• Ensure digital experiences are simple, scalable, visually coherent, and aligned with customer experience standards.
• Balance customer expectations, commercial priorities, technical constraints, and delivery timelines.
• Lead design exploration for new e-commerce features, services, and customer propositions.
• Improve product discovery, browsing, checkout, account, loyalty, and post-purchase journeys where relevant.
• Use data, customer feedback, and behavioural insight to guide design decisions.
• Partner with Product teams during roadmap planning, prioritization, discovery, and feature definition.
• Collaborate with Engineering teams to confirm feasibility and maintain design quality during implementation.
• Work with Data teams to define measurable experience outcomes and evaluate product performance.
• Coordinate with Marketing teams to ensure campaigns and brand communication integrate smoothly into product journeys.
• Participate in design reviews, product critiques, planning sessions, and delivery ceremonies.
• Establish and maintain reusable design patterns, components, documentation, and interface standards.
• Scale the design system across mobile and web products to improve consistency and delivery speed.
• Ensure components remain accessible, responsive, technically practical, and aligned with brand requirements.
• Review implemented experiences and identify gaps between approved designs and released products.
• Advocate for inclusive design and accessibility throughout discovery, design, development, and quality assurance.
• Ensure interfaces consider different abilities, devices, screen sizes, languages, and customer contexts.
• Manage, mentor, and develop product designers across varying levels of experience.
• Set clear expectations for design quality, ownership, collaboration, and professional growth.
• Provide constructive feedback through regular reviews, coaching, and design critiques.
• Support designers in solving complex product challenges and communicating decisions confidently.
• Build a creative and accountable team culture that encourages experimentation and continuous improvement.
• Assess team capability and recommend hiring, development, or resource requirements.
• Present design strategy, research findings, prototypes, and recommendations to senior stakeholders.
• Influence cross-functional decisions using clear evidence, customer insight, and commercial understanding.
• Resolve competing priorities while protecting essential customer experience outcomes.
• Track design impact through engagement, conversion, retention, task success, satisfaction, and quality indicators.
• Review product performance after launch and prioritize further improvements.
• Promote efficient design operations, documentation, governance, and workflow standards.
• Stay informed about e-commerce trends, interface patterns, design technology, accessibility, and evolving customer expectations.
• Support applications and digital products intended for release through the App Store and Play Store.
• Maintain design excellence while operating within a fast-paced product delivery environment.

Ideal Profile

The successful candidate will bring more than 10 years of product design experience, with strong UX and UI expertise across mobile applications and responsive web platforms. Applicants should have a proven record of leading user-centred design from research and problem definition through prototyping, usability testing, implementation, and product optimization. Experience delivering and scaling customer-facing digital products is essential. Candidates should have contributed to mobile applications launched through the App Store, Play Store, or both, together with substantial web product experience. The preferred candidate will demonstrate strong design leadership, stakeholder influence, team mentoring, and people management capability. Experience guiding designers while collaborating with Product, Engineering, Data, and Marketing teams is required. A strong portfolio should demonstrate complex digital journeys, commercial products, research-led decisions, design systems, measurable outcomes, and high-quality interface execution. The role requires strategic thinking, customer advocacy, creativity, analytical judgment, and the ability to move quickly without lowering design standards. A strong commitment to inclusive design, accessibility, and continuous improvement is essential.

Skills Set

• Product design leadership
• UX design
• UI design
• Mobile application design
• Responsive web design
• E-commerce design
• Customer journey design
• User-centred design
• Design strategy
• Product discovery
• Customer research
• User interviews
• Usability testing
• Journey mapping
• Information architecture
• Interaction design
• Wireframing
• Rapid prototyping
• High-fidelity design
• Design systems
• Reusable components
• Interface standards
• Inclusive design
• Accessibility
• App Store products
• Play Store products
• Customer experience optimization
• Engagement improvement
• Retention optimization
• Conversion design
• Data-driven design
• Product analytics
• Design quality assurance
• Design critiques
• Designer mentoring
• Team development
• People management
• Stakeholder management
• Product team collaboration
• Engineering collaboration
• Data team collaboration
• Marketing collaboration
• Design operations
• Strategic communication
• Digital innovation

Why Join Us

This position offers the opportunity to shape a major customer-facing e-commerce ecosystem used across Majid Al Futtaim 's digital services. The role provides meaningful influence over product strategy, design systems, team capability, customer journeys, and measurable commercial outcomes. Demand remains strong for experienced digital design leaders who can combine research, technology, customer experience, and business performance. Successful delivery can support progression into director-level product design, customer experience leadership, digital product strategy, design operations, or broader innovation roles.

About the Company

Majid Al Futtaim is a regional business operating retail, shopping, entertainment, leisure, property, and lifestyle destinations across multiple markets. Its Future Solutions and Customer Solutions teams develop digital products and connected experiences designed to improve convenience, loyalty, engagement, and value across the wider Majid Al Futtaim ecosystem.