Senior Luxury Omnichannel Operations Lead

Rimowa GmbH; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

RIMOWA in Dubai is seeking an Omnichannel Operations Senior Executive to lead daily operational standards across directly operated stores and regional e-commerce.

You will coordinate with franchise partners, oversee end-to-end order flows, and support boutique openings while tracking KPIs and driving improvements across merchandising, supply chain, and customer service. International travel across the region may be required.

Qualifications

• Proven experience in retail or luxury e-commerce operations.
• Strong understanding of omnichannel order flows and dependencies.
• Analytical, data-driven mindset with Excel and ERP familiarity.

Responsibilities

• Oversee day-to-day operational standards across all directly operated stores.
• Serve as the primary operational contact for store managers on escalations and SOPs.
• Interface with franchise and JV partners across the Middle East, India, and new markets; conduct regular audits and onboarding.
• Own end-to-end operational workflow for regional e-commerce: orders, returns, credits, and fulfillment.
• Master Omnichannel Order Flow and coordinate with Merchandising, Supply Chain, and Customer Service.
• Support boutique openings, renovations, and regional events from an operational readiness standpoint.
• Monitor operational KPIs across channels, identify gaps, and drive improvements.
• Coordinate escalated cases—such as chargebacks, DPD claims, and fraud—with Finance, Logistics, and CSC.

Skills

Retail operations

Omnichannel orders

Cross-functional collaboration

Project management

Travel willingness

Tools

MS Excel

Order management systems

ERP systems

Job description

RIMOWA in Dubai is seeking an Omnichannel Operations Senior Executive to lead daily operational standards across directly operated stores and regional e-commerce.

You will coordinate with franchise partners, oversee end-to-end order flows, and support boutique openings while tracking KPIs and driving improvements across merchandising, supply chain, and customer service. International travel across the region may be required.