Retail Operations Leader - Customer Excellence & Growth

Careers International; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

Careers International in Dubai seeks a Retail Operations Manager to oversee our store network, drive performance and align operations with the company’s strategic goals.

You will lead departmental heads, manage end-to-end sales order flows, ensure regulatory compliance, and push continuous process improvements while delivering world-class customer service.

The role requires a business degree, retail operations experience, and strong communication skills to motivate teams and optimize productivity.

Qualifications

• Experience in retail operations with leadership responsibilities.
• Strong problem-solving, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Familiarity with regulatory compliance standards.

Responsibilities

• Develop and implement strategies to drive operational change and improvement.
• Manage end-to-end sales order processes from placement to installation.
• Plan, direct, and coordinate distribution, delivery, and facility activities.
• Ensure compliance with company policies and local regulations.
• Lead departmental heads and workforce teams to achieve operational excellence.
• Perform administrative tasks including hiring, employee development, pay administration, and team motivation.
• Review cost-effectiveness and quality against standards; address discrepancies as needed.
• Drive world-class customer service by optimizing systems and workflows.
• Propose productivity improvements to the VP of Operations.

Skills

Leadership

Operations management

Strategic thinking

Customer service

Problem-solving

Communication

Regulatory compliance

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Job description

Careers International in Dubai seeks a Retail Operations Manager to oversee our store network, drive performance and align operations with the company’s strategic goals.

You will lead departmental heads, manage end-to-end sales order flows, ensure regulatory compliance, and push continuous process improvements while delivering world-class customer service.

The role requires a business degree, retail operations experience, and strong communication skills to motivate teams and optimize productivity.