Senior IT Support & Systems Administrator

We One; Dubai; On-site; AED 112,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Job summary

We One client is seeking an IT Support Engineer to join their IT Team. You will deliver L1/L2 support for hardware, software, and network issues and help manage incidents and service requests with proper documentation.

In addition, you will assist with software installations, hardware upgrades, access management, asset inventory, and user training. You will collaborate with internal IT teams to ensure timely issue resolution and maintain system health across environments.

Qualifications

• Bachelor's degree or higher in Computer Science/IT or related field.
• 5+ years of experience in end-user support and system administration.
• Strong knowledge of IT service management frameworks such as ITIL.
• Experience with user account management, software management, and patch management.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide L1/L2 support for hardware, software, and network-related issues.
• Manage and resolve IT incidents and service requests, ensuring proper documentation and tracking.
• Support software installations, hardware upgrades, access management, and user requests.
• Maintain IT asset inventory and provide basic user training and support documentation.
• Collaborate with internal IT teams to ensure timely issue resolution.
• Manage user accounts and access permissions.
• Support software installation, configuration, and maintenance.
• Assist with patch management, backup, and recovery processes.
• Provide first-level support for systems, servers, and network-related issues, escalating complex cases when required.

Skills

L1/L2 support

ITIL

User account management

Software management

Patch management

Leadership

Analytical skills

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

We One client is seeking an IT Support Engineer to join their IT Team. You will deliver L1/L2 support for hardware, software, and network issues and help manage incidents and service requests with proper documentation.

In addition, you will assist with software installations, hardware upgrades, access management, asset inventory, and user training. You will collaborate with internal IT teams to ensure timely issue resolution and maintain system health across environments.