Senior IT Support Engineer — On-Site & Client Tech Lead

Duncan & Ross Consulting; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Duncan & Ross Consulting is seeking an IT Specialist to support the Dubai office and client sites. You will assist with business reporting, planning, user support, and technology upkeep in a fast-paced, client-focused environment.

Based in Dubai, you will report to the Middle East Senior IT Manager and work with cross-functional teams, delivering reliable IT services while upholding CLIENT values and confidentiality.

Qualifications

• Experience delivering IT support in fast-paced environments.
• Experience supporting both office and client sites is preferred.
• Ability to communicate clearly with technical and non-technical stakeholders.

Responsibilities

• Provide on-site IT support for office and client sites in a fast-paced environment.
• Prepare and deploy laptops and configure user profiles; migrate data.
• Maintain printers, network equipment, and coordinate with vendors.
• Support video conferencing and telecommunications systems (Zoom, MS Teams, WebEx).
• Compile IT dashboards, inventory, and service reports.
• Log and track incidents via IT service management system.
• Collaborate with regional teams to improve IT services.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Self-motivated

Tools

Zoom

MS Teams

WebEx

SCCM

Imaging software

SharePoint Online

Windows 10/Server

MacOS

IP networking

VoIP

Job description

Duncan & Ross Consulting is seeking an IT Specialist to support the Dubai office and client sites. You will assist with business reporting, planning, user support, and technology upkeep in a fast-paced, client-focused environment.

Based in Dubai, you will report to the Middle East Senior IT Manager and work with cross-functional teams, delivering reliable IT services while upholding CLIENT values and confidentiality.