Senior IT Support Engineer

Fortes Investment; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Fortes Education is seeking a Senior IT Support Engineer to provide advanced technical support across corporate offices and schools. You will manage Google Workspace for Education and Microsoft 365, Windows Server, networking, and security while delivering end-user support to staff, students, and teaching technologies.

The role involves participating in IT projects, infrastructure upgrades, and documentation, with a focus on reliable service delivery and strong stakeholder communication.

Qualifications

• Bachelor's degree in Computer Science, IT or related field.
• 5+ years in senior IT support or infrastructure role, preferably in educational environments.
• Experience supporting corporate and academic environments is highly desirable.

Responsibilities

• Administer Google Workspace for Education and Microsoft 365 services.
• Manage Windows Server environments, networking, and enterprise applications.
• Support school MIS platforms (iSAMS, SIMS, Bromcom, or equivalent) and classroom technologies.
• Lead IT projects, infrastructure upgrades, and security initiatives with strong end-user support.

Skills

Google Workspace for Education

Microsoft 365

Windows Server/AD/Azure

Networking (Layer2/3)

Endpoint management

IAM & security policies

Backup/Disaster Recovery

School MIS platforms

Classroom AV & conferencing

AI-powered productivity tools

Education

Bachelor's Degree in CS/IT or related

Tools

Intune

SCCM

Autopilot

Job description

Job Description:

Job Title: Senior IT Support Engineer

Position Overview

Fortes Education is seeking an experienced Senior IT Support Engineer to provide advanced technical support across our corporate offices and schools. This role is responsible for maintaining a secure, reliable, and high-performing IT environment while supporting staff, students, and teaching technologies.

The ideal candidate will have strong hands-on experience administering both Microsoft 365 and Google Workspace for Education environments, alongside enterprise infrastructure, networking, endpoint management, cybersecurity, and school technology platforms. The role also plays an important part in IT projects, infrastructure upgrades, service improvement initiatives, and ensuring exceptional end-user support.

Key Responsibilities

Google Workspace & Microsoft 365

• Administer and support Google Workspace for Education including Google Admin Console, Organizational Units, user provisioning, Groups, Google Classroom, Drive governance, and security policies.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Active Directory, Azure, and Group Policies.
• Manage identity and access management (IAM), user lifecycle, permissions, and security policies across both ecosystems.

Infrastructure & Networking

• Deploy, configure, and support Windows Server environments, desktops, laptops, tablets, printers, and enterprise applications.
• Manage Layer 2/Layer 3 networking, wireless infrastructure, VLANs, DHCP, DNS, VPNs, firewalls, and WAN connectivity.
• Perform advanced troubleshooting and root cause analysis across infrastructure, network, hardware, software, and cloud environments.

School Technology & End User Support

• Support school MIS platforms (iSAMS, SIMS, Bromcom, or equivalent).
• Maintain classroom technologies including interactive displays, AV systems, conferencing solutions, and digital learning platforms.
• Deliver responsive technical support to both corporate and academic users while meeting agreed SLAs.

IT Operations & Projects

• Manage endpoint deployment, imaging, patching, endpoint security, backups, disaster recovery, software licensing, and asset management.
• Participate in infrastructure upgrades, cloud implementations, cybersecurity initiatives, and technology improvement projects.
• Maintain accurate documentation and collaborate with vendors, service providers, and internal stakeholders.
• Use AI-powered tools to improve troubleshooting, documentation, automation, and service delivery.

Candidate Requirements

Education

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.

Experience

• Minimum 5 years' experience in a senior IT support or infrastructure support role.
• Experience supporting both corporate and academic environments is highly desirable.
• Previous experience within an educational institution will be an advantage.

Essential Technical Skills

Candidates should have strong hands-on experience with:

• Google Workspace for Education (Google Admin Console, OUs, Google Classroom, Drive, user administration) – Essential
• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
• Windows Server, Active Directory, Azure
• Network infrastructure (Layer 2/3 switching, wireless, firewalls, VLANs, DHCP/DNS, WAN)
• Endpoint management (Intune, SCCM, Autopilot or equivalent)
• Identity & Access Management (IAM)
• Backup, disaster recovery, endpoint protection, and cybersecurity best practices
• School MIS platforms (iSAMS, SIMS, Bromcom, or equivalent) will be a strong advantage
• Classroom AV, interactive displays, and conferencing technologies
• AI-powered productivity and automation tools

Professional Skills

• Excellent communication and customer service skills.
• Strong analytical and troubleshooting ability.
• Ability to work independently and manage competing priorities.
• High attention to detail with excellent documentation practices.
• Calm and professional under pressure, particularly during teaching hours and business-critical incidents.
• Strong stakeholder management and teamwork skills.