IT Infrastructure & Support Engineer

ITHR Technologies Consulting LLC; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

ITHR Technologies Consulting LLC in Dubai is seeking a proactive IT Infrastructure & Support Engineer to manage and support the organization’s IT landscape, spanning networks, servers, identities, and security.

You will monitor connectivity, administer Windows Server/Linux, coordinate access control, and safeguard data through backups and disaster recovery, while delivering Level 1–2 end-user support to executives.

Qualifications

• Bachelor’s Degree or Diploma in IT or related field.
• 3–5 years of IT infrastructure or system administration experience.
• Strong troubleshooting and communication skills.

Responsibilities

• Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Configure and manage switches, routers, firewalls, and wireless access points.
• Troubleshoot network issues and optimize performance.
• Administer Windows Server and/or Linux environments.
• Manage Active Directory, DNS, DHCP, Group Policies, and file services.
• Perform patching, monitoring, software deployment, and server maintenance.
• Support VMware and/or Hyper-V environments.
• Provision, modify, and revoke user access rights.
• Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.
• Conduct periodic access reviews and maintain RBAC controls.
• Monitor endpoint security and antivirus solutions.
• Support incident response and vulnerability remediation.
• Enforce MFA, password policies, and security best practices.
• Manage backup schedules and backup solutions.
• Perform backup verification and restoration testing.
• Maintain disaster recovery documentation and recovery procedures.
• Provide Level 1 and Level 2 technical support.
• Support onboarding and offboarding activities.
• Maintain IT documentation and SOPs.
• Provide support for CEO office / Directors

Skills

Troubleshooting

Communication skills

IT infrastructure

Education

Bachelor’s Degree or Diploma in IT

Tools

Windows Server

Linux

VMware

Hyper-V

Active Directory

DNS

DHCP

Group Policies

Job description

Overview

Application

Job Description

Job Summary

We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services.

Network Administration & Support

Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.

Configure and manage switches, routers, firewalls, and wireless access points.

Troubleshoot network issues and optimize performance.

System Administration

Administer Windows Server and/or Linux environments.

Manage Active Directory, DNS, DHCP, Group Policies, and file services.

Perform patching, monitoring, software deployment, and server maintenance.

Support VMware and/or Hyper-V environments.

Access Control & Identity Management

Provision, modify, and revoke user access rights.

Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.

Conduct periodic access reviews and maintain RBAC controls.

Cybersecurity Support

Monitor endpoint security and antivirus solutions.

Support incident response and vulnerability remediation.

Enforce MFA, password policies, and security best practices.

Backup & Disaster Recovery

Manage backup schedules and backup solutions.

Perform backup verification and restoration testing.

Maintain disaster recovery documentation and recovery procedures.

End User Support

Provide Level 1 and Level 2 technical support.

Support onboarding and offboarding activities.

Maintain IT documentation and SOPs.

Provide support for CEO office / Directors

Required Qualifications

Bachelor’s Degree or Diploma in IT or related field.

3–5 years of IT infrastructure or system administration experience.

Strong troubleshooting and communication skills.

Preferred Certifications

Problem-solving and analytical thinking

Customer-focused approach

Ability to manage multiple priorities

Strong documentation and communication skills