IT Infrastructure & Support Engineer

Qode; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Qode is seeking an IT Infrastructure & Support Engineer to manage and support our IT backbone in Dubai. The role covers network operations, system administration, access control, cybersecurity support, and backup management to ensure reliable IT services.

You will monitor LAN/WAN connectivity, manage Windows/Linux servers, AD/DNS/DHCP, and oversee Microsoft 365/Entra ID. The position includes end-user support including CEO office, with a focus on security and documentation.

Qualifications

• Bachelor’s degree or diploma in IT or related field.
• 3–5 years of IT infrastructure or system administration experience.
• Strong troubleshooting and communication skills.

Responsibilities

• Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Configure and manage switches, routers, firewalls, and wireless access points.
• Administer Windows Server and/or Linux environments; manage AD, DNS, DHCP, GPOs, and file services.
• Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.
• Monitor endpoint security and antivirus solutions; support incident response and vulnerability remediation.
• Manage backup schedules and disaster recovery Documentation and testing.
• Provide Level 1 and Level 2 technical support; support onboarding/offboarding; maintain IT docs and SOPs.
• Support CEO office / Directors.

Skills

IT Infrastructure

System Administration

Troubleshooting

Communication

Education

Bachelor’s Degree or Diploma in IT

Tools

Azure Administrator Associate

Microsoft 365 Administrator

CompTIA Network+

CompTIA Security+

Cisco CCNA

ITIL Foundation

Job description

IT Infrastructure & Support Engineer

Job Description

Job Summary

• We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services.

Network Administration & Support

• Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Configure and manage switches, routers, firewalls, and wireless access points.
• Troubleshoot network issues and optimize performance.

System Administration

• Administer Windows Server and/or Linux environments.
• Manage Active Directory, DNS, DHCP, Group Policies, and file services.
• Perform patching, monitoring, software deployment, and server maintenance.
• Support VMware and/or Hyper-V environments.

Access Control & Identity Management

• Provision, modify, and revoke user access rights.
• Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.
• Conduct periodic access reviews and maintain RBAC controls.

Cybersecurity Support

• Monitor endpoint security and antivirus solutions.
• Support incident response and vulnerability remediation.
• Enforce MFA, password policies, and security best practices.

Backup & Disaster Recovery

• Manage backup schedules and backup solutions.
• Perform backup verification and restoration testing.
• Maintain disaster recovery documentation and recovery procedures.

End User Support

• Provide Level 1 and Level 2 technical support.
• Support onboarding and offboarding activities.
• Maintain IT documentation and SOPs.
• Provide support for CEO office / Directors

Required Qualifications

• Bachelor’s Degree or Diploma in IT or related field.
• 3–5 years of IT infrastructure or system administration experience.
• Strong troubleshooting and communication skills.

Preferred Certifications

• Microsoft Azure Administrator Associate
• Microsoft 365 Administrator
• CompTIA Network+
• CompTIA Security+
• Cisco CCNA
• ITIL Foundation

Key Competencies

• Problem-solving and analytical thinking
• Customer-focused approach
• Ability to manage multiple priorities
• Strong documentation and communication skills