Senior IT & Networking Case Manager

Remotedxb; Dubai; Hybrid; AED 167,400 - 223,200; Full time

Benefits offered by this job

Private Health Insurance

Hybrid work model

Training & Development opportunities

Performance Bonus

Job summary

Expereo is seeking an experienced IT Support Specialist to resolve technical issues and enhance the customer service experience. The ideal candidate will have over 5 years of experience in IT or telecommunications and expertise in routing, switching, and cloud concepts.

This role offers a hybrid work model, providing the flexibility to work from home and requires strong communication skills in English. Join a global leader in managed internet and cloud connectivity solutions.

Qualifications

• 5+ years of experience in IT or Telecommunications.
• Thorough understanding of routing and switching, SD-WAN, and cloud concepts.
• Extensive experience with Cisco and Juniper routers.

Responsibilities

• Resolve technical and non-technical issues related to services.
• Act as first-line support for internal and external parties.
• Manage Network & Data Communication Systems.

Skills

Routing and switching

SD-WAN

Cloud concepts

Cisco and Juniper routers

TCP/IP

VPN solutions

Network Management tools

ITIL v3 frameworks

Project management

English communication

Education

CCNA or equivalent certification

Tools

SolarWinds

Job description

Expereo is seeking an experienced IT Support Specialist to resolve technical issues and enhance the customer service experience. The ideal candidate will have over 5 years of experience in IT or telecommunications and expertise in routing, switching, and cloud concepts.

This role offers a hybrid work model, providing the flexibility to work from home and requires strong communication skills in English. Join a global leader in managed internet and cloud connectivity solutions.