Case Manager

Remotedxb; Dubai; On-site; AED 167,400 - 223,200; Full time

Benefits offered by this job

Private Health Insurance

Hybrid work model

Training & Development opportunities

Performance Bonus

Job summary

Expereo is seeking an experienced IT Support Specialist to resolve technical issues and enhance the customer service experience. The ideal candidate will have over 5 years of experience in IT or telecommunications and expertise in routing, switching, and cloud concepts.

This role offers a hybrid work model, providing the flexibility to work from home and requires strong communication skills in English. Join a global leader in managed internet and cloud connectivity solutions.

Qualifications

• 5+ years of experience in IT or Telecommunications.
• Thorough understanding of routing and switching, SD-WAN, and cloud concepts.
• Extensive experience with Cisco and Juniper routers.

Responsibilities

• Resolve technical and non-technical issues related to services.
• Act as first-line support for internal and external parties.
• Manage Network & Data Communication Systems.

Skills

Routing and switching

SD-WAN

Cloud concepts

Cisco and Juniper routers

TCP/IP

VPN solutions

Network Management tools

ITIL v3 frameworks

Project management

English communication

Education

CCNA or equivalent certification

Tools

SolarWinds

Job description

Responsibilities

• Resolve technical and non-technical issues related to Expereo’s services by liaising with customers and local providers
• Act as the first-line support person for both internal and external parties
• Manage Network & Data Communication Systems and ensure customer excellence through relationship management
• Work collaboratively with Network and System administrators to achieve preset organizational goals
• Identify and establish new processes to optimize and improve the customer service experience
• Maintain up-to-date knowledge of products, services, systems, and work processes through continuous training

Requirements

• At least 5 years of experience in IT or Telecommunications
• Thorough understanding of routing and switching, SD-WAN, and cloud concepts
• Extensive hands‑on experience with Cisco and Juniper routers and switches
• In-depth knowledge of TCP/IP, VPN solutions (MPLS, SSL, IPSEC), and routing protocols like OSPF
• Proficiency with Network Management & Monitoring tools, specifically SolarWinds
• Strong understanding of ITIL v3 frameworks and IT best practices
• CCNA or an equivalent professional certification
• Excellent verbal and written English communication skills
• Proven project management skills and the ability to perform under tight deadlines

Benefits

• Private Health Insurance
• Hybrid work model (Work From Home options)
• Training & Development opportunities
• Performance Bonus

About the Company

Expereo is the Intelligent Internet Platform. As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we connect people, places, and things anywhere. We provide visibility, control, and security through expereoOne, helping enterprises and government sites worldwide enhance productivity with optimal internet performance.