Senior IT Client Support & Telecom Engineer

Cyient; Abu Dhabi Emirate; On-site; AED 300,000 - 420,000; Full time

Job summary

Cyient seeks an experienced IT Support professional to deliver high-quality client and user support for ADNOC Offshore sites. You will troubleshoot telecom and data networks, install and maintain desktop hardware and software, and coordinate with Systems, Security, and Network teams on user issues.

The role requires strong communication, proactive problem-solving, and hands-on experience with AD, MS Teams, and telephony systems.

Qualifications

• 10 - 12 years’ experience in the IT field (preferably in work directly related to customer service and user support) including 3-4 years in a supervisory capacity
• Minimum of 5 years related work experience in the field
• Experience with ADNOC Offshore site setup and ONEIMAGE packaging and deployment is required as a must to handle service contracts

Responsibilities

• Installation & Maintenance of IP and Analogue Telephony services
• Adding telephony features and first level programming
• Replacing telephony & cabling faulty equipment
• Attending user calls for phones and related network
• Patching and un‑patching structures cabling
• Troubleshooting and rectification of telephony & cabling operation needs

Skills

IT Client Systems

Active Directory

MS Teams

Patch Management

Printer Management

Network Troubleshooting

Video Conferencing

Tools

Maximo

SAP

Job description

Cyient seeks an experienced IT Support professional to deliver high-quality client and user support for ADNOC Offshore sites. You will troubleshoot telecom and data networks, install and maintain desktop hardware and software, and coordinate with Systems, Security, and Network teams on user issues.

The role requires strong communication, proactive problem-solving, and hands-on experience with AD, MS Teams, and telephony systems.