Senior IPTV Operations & Core Network Engineer

edara; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced telecom professional to manage mobile core network operations. Responsibilities include 24x7 escalation handling, IGW/SBC maintenance, and SLA-driven trouble-ticket resolution.

You will generate health and capacity reports, participate in acceptance testing, and coordinate with carrier partners. Strong knowledge of SS7/SIGTRAN/SIP and call flows is essential.

Qualifications

• Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent.
• Experience in Mobile Core network and telecom technologies with team management.
• Strong knowledge of SS7, SIGTRAN, SIP, IP networks and related call flows.

Responsibilities

• 24x7 availability and to handle escalations; coordinate with carrier partners for trouble ticket resolution.
• Able to generate audit, health, capacity reports.
• Perform IGW tasks including testing with new partner.
• Acceptance testing and new feature implementation.
• Handle customer complaints and ensure SLA adherence.
• Configuration changes in IGW core nodes (SOFTX3000, SBC).
• Trouble ticket resolution within SLA; operations and maintenance of SBC and IGW.
• Read, understand, and analyze call flows and telecom protocol traces.
• Communicate effectively with customers; manage VIP care cases.

Skills

SS7 ISUP SIGTRAN SIP IP network

International call setup flow

Core protocols H.248 SIP SS7

Troubleshooting

Time and resource management

Report analysis

Communication and customer service

Education

Bachelor's degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent

Job description

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced telecom professional to manage mobile core network operations. Responsibilities include 24x7 escalation handling, IGW/SBC maintenance, and SLA-driven trouble-ticket resolution.

You will generate health and capacity reports, participate in acceptance testing, and coordinate with carrier partners. Strong knowledge of SS7/SIGTRAN/SIP and call flows is essential.